BDA Shop aim to provide a high level of customer service. If you have any suggestions or comments to help us improve service standards, please by email them to us at bdashop@bda.org.
Delivery
- All UK orders will be delivered within 7 working days of the order being confirmed.
- All International orders will be delivered within 12 working days of the order being confirmed.
The BDA cannot be liable for items delayed in the post by unforeseen problems, such as postal strikes or bad weather conditions.
Lost or Undelivered Products
In order for the BDA to trace an order, in the unlikely event of your order being lost or undelivered, please contact the British Dental Association Shop (BDA Shop) either by phone, email or post:
BDA Shop
64 Wimpole Street
London, W1G 8YS
Tel – 020 7563 4555
Email – bdashop@bda.org
Payment
Transactions over the web will be processed through WorldPay Ltd, part of the Royal Bank of Scotland Group plc.
- World Pay Ltd are committed to protecting your privacy as an internet user whenever you buy, or consider buying, goods or services from a supplier who uses the World Pay payment facilities.
- As World Pay Ltd is owned by The Royal Bank of Scotland Group plc, they protect your personal information on the Internet to an equivalent high standard to that which you would experience through any other channels of the bank, so you can be assured that your payment details are totally secure when paying for your item on line.
Please see BDA Shop Returns Policy for further information.
Returns and Refunds
We hope that the item(s) ordered are received in good condition and you are fully satisfied with them. If you wish to return the goods, you must do so within 14 days of the dispatch note date in saleable quality. Refund payments will be made to the same card used for purchase. Refunds will take up to 5 working days. Full details of how to return an item will be included on the dispatch note enclosed with your item(s) ordered. The goods must be returned in their original packaging. Before returning the item(s), please contact BDA Shop on 020 7563 4555 or email bdashop@bda.org to obtain a returns reference number.
