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Reception and telephone skills

Event Details

Event Name
Reception and telephone skills
Event Type

BDA TRAINING

Event Subject
Personal development
Topics
Topic Groups(Practice Management)
Date
05/05/2017
Time

09:30 - 16:00

Venue

British Dental Association

Address
64 Wimpole Street, LONDON, W1G 8YS, England
Speakers
CPD Hours
 
Booking Fee(s)

Dental Care Professional: £150.00
BDA member: £150.00
Non member: £150.00

Additional event information

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Contact details

Contact: Susie Mulcahy

Tel: 020 7563 4590

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Reception and telephone skills

Friday 5 May 2017

British Dental Association
64 Wimpole Street
London W1G 8YS

 

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High standards of customer care, good communication and organisational skills are fundamental in securing and retaining patients. Attendees to this one-day interactive course will be given great tips and techniques on how to improve their telephone and face-to-face skills, promoting a positive, efficient and professional service.

 

Learning objectives 

  • Recognise the vital importance of generating a professional and approachable first impression
  • Understand how to put anxious patients at ease
  • Answer calls warmly, promptly and professionally
  • Juggle a busy workload including dealing with face-to-face patients and telephone calls at the same time
  • Deal with difficult situations with the use of assertiveness techniques
  • Build and maintain rapport with new and regular patients

CPD

This training course meets the educational criteria set by the GDC for 4 1/2 hours of verifiable CPD and is certified by the British Dental Association.

 

Speaker

 

Heather Dallas, Managing Director, Dallas Development

Heather spent ten years as a senior training manager at Deloitte before starting Dallas Development in January 2000. As well as running various programmes for the BDA, Heather is also a motivational and inspiring public speaker and personal coach in personal impact and career development.  Her specialist areas are management skills, team working, personal impact, train the trainers, presentation skills, life balance and handling conflict.  She is a qualified MBTI Practitioner, Belbin Team Roles Consultant, Strengths Deployment Inventory Consultant and NLP Master Practitioner and Integral Eye Movement Technique Practitioner.

Cancellation policy

All cancellations must be received in writing either by email to events@bda.org, or by post to The Events team, BDA, 64 Wimpole Street, London W1G 8YS. This must then be followed by a telephone call to confirm receipt. Cancellations received 29 days or more prior to the event will be entitled to a 100% credit voucher or refund. Cancellations received between 15 days and 28 days (inclusive) prior to the event will receive a 100% credit voucher to attend a future BDA event or a 75% refund. For late cancellations received between 1 day and 14 days (inclusive) prior to the event, no credit voucher or refund will be given. Failure to attend the event on the day will constitute late cancellation and no credit voucher or refund will be given. Substitutions are welcome at any time.

Due to unforeseen circumstances, the programme may change and the BDA reserves the right to cancel the event or alter the venue and/or speakers.

Further information

For further information on the programme and to book your place on this course please contact: BDA Events, British Dental Association, 64 Wimpole Street, London W1G 8YS Tel: 020 7563 4590, Email: events@bda.org