Reception and telephone skills
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Reception and telephone skills
Friday 5 May 2017
British Dental Association
64 Wimpole Street
London W1G 8YS
High standards of customer care, good communication and organisational skills are fundamental in securing and retaining patients. Attendees to this one-day interactive course will be given great tips and techniques on how to improve their telephone and face-to-face skills, promoting a positive, efficient and professional service.
- Recognise the vital importance of generating a professional and approachable first impression
- Understand how to put anxious patients at ease
- Answer calls warmly, promptly and professionally
- Juggle a busy workload including dealing with face-to-face patients and telephone calls at the same time
- Deal with difficult situations with the use of assertiveness techniques
- Build and maintain rapport with new and regular patients
This training course meets the educational criteria set by the GDC for 4 1/2 hours of verifiable CPD and is certified by the British Dental Association.
Heather Dallas, Managing Director, Dallas Development
Heather spent ten years as a senior training manager at Deloitte before starting Dallas Development in January 2000. As well as running various programmes for the BDA, Heather is also a motivational and inspiring public speaker and personal coach in personal impact and career development. Her specialist areas are management skills, team working, personal impact, train the trainers, presentation skills, life balance and handling conflict. She is a qualified MBTI Practitioner, Belbin Team Roles Consultant, Strengths Deployment Inventory Consultant and NLP Master Practitioner and Integral Eye Movement Technique Practitioner.
All cancellations must be received in writing either by email to firstname.lastname@example.org, or by post to The Events team, BDA, 64 Wimpole Street, London W1G 8YS. This must then be followed by a telephone call to confirm receipt. Cancellations received 29 days or more prior to the event will be entitled to a 100% credit voucher or refund. Cancellations received between 15 days and 28 days (inclusive) prior to the event will receive a 100% credit voucher to attend a future BDA event or a 75% refund. For late cancellations received between 1 day and 14 days (inclusive) prior to the event, no credit voucher or refund will be given. Failure to attend the event on the day will constitute late cancellation and no credit voucher or refund will be given. Substitutions are welcome at any time.
Due to unforeseen circumstances, the programme may change and the BDA reserves the right to cancel the event or alter the venue and/or speakers.
For further information on the programme and to book your place on this course please contact: BDA Events, British Dental Association, 64 Wimpole Street, London W1G 8YS Tel: 020 7563 4590, Email: email@example.com