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BDA Events

  • Training Courses

    Handling complaints and managing difficult patients

    Skilful handling of complaints is essential to modern business management as reputation and customer goodwill are paramount. If handled properly, a complaint can enhance relations and turn a potentially lost customer into a satisfied patient. This interactive course will equip you with excellent customer care and key communication skills to help you and your team manage angry, aggressive, nervous and upset patients. Gain the ability to diffuse upset patients and greatly reduce the possibility of complaints escalating to a Fitness to Practise case.

    Date:09/06/2017 Location: BDA, London
    Online Booking Available
    > More information about this event
  • Training Courses

    An IRMER course in dental radiography and radiation protection

    Ionising Radiation (Medical Exposure) Regulations 2000 (IRMER) impose significant requirements for patient protection. This course will bring you up to date with the legislation concerning dental radiography and ensure you are aware of statutory responsibilities. Covering the principles of justification, optimisation and limitation this one day course satisfies both the IRMER regulations and core CPD requirements as recommended by the GDC.

    Date:16/06/2017 Location: Crowne Plaza, Manchester
    Online Booking Available
    > More information about this event
  • Training Courses

    Leading a dental team

    Determine your strategy, goals and objectives and drive the performance of your business and your team.

    Date:07/07/2017 Location: BDA, London
    Online Booking Available
    > More information about this event
  • Training Courses

    NHS Regulations - to claim or not to claim

    Understand the pitfalls and controls and explore the ‘grey’ areas of the NHS regulations with the use of case studies and discussions with experts.

    Date:14/07/2017 Location: BDA, London
    Online Booking Available
    > More information about this event
  • Training Courses

    Medical emergencies in dental practice

    Ensure that as a team and as individuals you are able to deal confidentaly with medical emergencies that may arise.

    Date:14/07/2017 Location: BDA, London
    Online Booking Available
    > More information about this event
  • Training Courses

    The essentials of staff management: two day intensive course

    Gain fundamental skills needed to succeed as a manager.

    Date:07/09/2017 Location: BDA, London
    Online Booking Available
    > More information about this event
  • Training Courses

    An IRMER course in dental radiography & radiation protection

    Ensure you are complying with obligations under current legisaltion and good working practice.

    Date:15/09/2017 Location: BDA, London
    Online Booking Available
    > More information about this event
  • Training Courses

    Safeguarding children and adults

    A bespoke training day to enhance professional knowledge and competence in safeguarding adults and children, ensuring any safeguarding concerns are responded to appropriately.

    Date:29/09/2017 Location: BDA, London
    Online Booking Available
    > More information about this event