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Transforming communication with patients and practice teams

Event Type
Event Subject
Business management
Development Outcomes (B)
Topic Groups (Business Management, Patient Communications)
Thursday 22 September 2022
19:30 - 20:30
BDA e-learning
www.bda.org/ilearn, ONLINE
Justin Leigh
Booking Fees
  • Dental Care Professional: £30.00
  • Essential Member: £0.00
  • Expert Member: £0.00
  • Extra Member: £0.00
  • Senior member: £0.00
  • Non member: £50.00
  • Student member: £0.00

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Contact details

Contact Rebecca Quin

Tel 020 7563 4199

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Transforming communication with patients and practice teams

Thursday 22 September 2022
19:30 – 20:30


This webinar will provide attendees with proven communication model that can be applied in practice to communicate with patients and team members.

Learning objectives

  • Assist practice owners and senior team members learn a proven communication model
  • Explore best practice principles that can be applied in practice to communicate with patients and team members
  • Uncover a simple and powerful principles to connect quickly and deeply with other people
  • Understand a simple approach to offer truly ‘patient centred solutions’.

Learning content

A one-hour presentation with the chance to ask the speaker questions at the end of the webinar.

About the speaker

Justin Leigh - resized for website.jpg

Justin Leigh

Managing Director and Founder of Focus4Growth

Justin is the director of Focus4Growth, a sales and leadership training company specialising in the dental market. He’s the bestselling author of Inspire, influence, sell: master the psychology, skills and systems of the world’s best sales teams and Inspire, consult, sell: master the consultative communication skills of the best dental teams to deliver a world class patient experience.

Justin has trained thousands of business professionals in amazing companies like 3M, Align Technology, the MiSmile Network, My Dentist, Biohorizons and many more. He’s the British Dental Industry Association's preferred sales trainer and is invited to speak for many business organisations including the BDA, the BACD, FMC Dentistry Events, Institute of Professional Sales, The Institute of Directors and many more.

Justin works with some of the fastest growing businesses in the world. His mission is to share world class business best practice with his dental clients, so they can become the market leaders in their field and make a bigger impact in the world.



1 hour CPD

A CPD certificate (in the name of the participant) will be made available once viewing of this online lecture has been finished, the delegate feedback survey completed and attendance validated.

How to book

If you are a BDA member you have complimentary access to this webinar. You must, however, register in advance to gain access. Ensure you are logged into the website and then book the webinar using the pink 'Register' button above (top right).

Once you have secured your place, you will receive an email with further instructions. Note the confirmation emails are typically dispatched at 09:00 each day.

Please be sure to follow the steps contained in your email to ensure your unique access link for the live webinar reaches you.

If you are a BDA member but do not know your website log in, please contact the Events team on 020 7563 4590 or events@bda.org Alternatively, you may retrieve a password reminder.

If you are a non-member dentist or Dental Care Professional and do not already have a BDA website login, please fill in this form and we'll set you up with a username and temporary password. Alternatively, contact the Events team events@bda.org or 020 7563 4590 and your registration will be processed offline.

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Can't watch the live session?

This webinar will be recorded and added to our on-demand webinar catalogue a week later.

Further assistance

Should you have any questions or require assistance please contact the Events team by email events@bda.org or by calling 020 7563 4590.