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Reception and telephone skills for the whole dental team

Event Type
BDA TRAINING
Event Subject
Practice management
Topics
Development Outcomes (A)
Topic Groups (Education & Development, Patient Communications)
Date
Friday 22 February 2019
Time
10:00 - 16:00
Venue
British Dental Association
Address
64 Wimpole Street, LONDON, W1G 8YS, England
Speakers
 
Booking Fees
  • Dental Care Professional: £150.00
  • Essential Member: £150.00
  • Expert Member: £150.00
  • Extra Member: £150.00
  • Senior member: £150.00
  • Non member: £150.00
  • Student member: £150.00

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Contact details

Contact Erica Kyle

Tel 020 7563 4590

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Reception and telephone skills for the whole dental team

Friday 22 February 2019 | London

 Dev-Outcomes-A.png

This course is for all members of the dental team who are in a first contact position at the practice and involved in both face-to-face liaison and the receiving/making of telephone calls.

High standards of customer care, exceptional communication and good organisational skills are fundamental in securing and retaining patients. This course will equip you with the necessary skills to project the right impression, listen effectively and attentively, and cope with situations under pressure. Ensure your practice stands out from the competition.

Learning objectives

  • Recognise the vital importance of generating a professional and approachable first impression
  • Agree best practice for your team
  • Understand how to put anxious patients at ease
  • Learn how to juggle dealing with face-to-face patients and telephone calls at the same time
  • Know how to deal with difficult situations with the use of assertiveness techniques
  • Be able to build and maintain rapport with new and regular patients.

Fees

​BDA Member:£150.00

Non Member: ​£195.00

​DCPs: £150.00

 

The fee includes refreshments, lunch and all course documentation.

How to book

Book Online

Online

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Book by phone

By phone

020 7563 4590

Booking Form

By booking form

Print, complete then return a

 booking form

 

Full terms and conditions (including cancellation policy)​​

Speaker

 

Heather Dallas, Managing Director, Dallas Development

Heather spent ten years as a senior training manager at Deloitte before starting Dallas Development in January 2000. As well as running various programmes for the BDA, Heather is also a motivational and inspiring public speaker and personal coach in personal impact and career development.  Her specialist areas are management skills, team working, personal impact, train the trainers, presentation skills, life balance and handling conflict.  She is a qualified MBTI Practitioner, Belbin Team Roles Consultant, Strengths Deployment Inventory Consultant and NLP Master Practitioner and Integral Eye Movement Technique Practitioner.

 

 

Accreditation

4½ hours CPD

The training course meets the educational criteria set by the GDC for Verifiable CPD and is certified by the British Dental Association.

A​ccommodation

If you wish to stay overnight during the event please contact MICE Concierge our appointed hotel booking agency by email or call 01438 908770.

Venue