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Frequently asked questions – Patients and the public
We are unable to provide advice to patients. However, we have compiled a list of common questions and answers which may resolve your query.
The British Dental Association is a professional membership association that represents dentists.
If you do not find the information you are looking for visit the Oral Health Foundation.
The Oral Health Foundation provide patient information on a broad range of dental issues including treatment procedures, oral hygiene, dental charges and complaints procedures.
If you are looking for an NHS dentist visit:
- NHS (England)
- NHS Direct Wales (Wales)
- NHS inform (Scotland)
- Health and Social Care Service Finder (Northern Ireland)
A searchable list of all the qualified dentists in the UK is available via the register of the General Dental Council (GDC), the regulatory body for the profession.
Information regarding NHS dentistry, what is available, how much it will cost, and more is available via:
- NHS (England)
- NHS Direct Wales (Wales)
- NHS Inform (Scotland)
- NI Direct (Northern Ireland)
Further information regarding treatment at one of the UK's dental schools is available from the Dental Schools Council.
If you are unhappy about your dental treatment you should discuss your concerns with the practice. If this does not resolve the issue, your next step should be a letter to the practice, outlining your complaint and, if possible, what you would like them to do to resolve it.
If you are unsatisfied with the response you can contact the Dental Complaints Service (020 8253 0800) in the case of private dental care.
For complaints about NHS care please refer to:
- NHS (England)
- NHS Direct Wales (Wales)
- NHS Inform (Scotland)
- HSC Business Services Organisation (Northern Ireland)