Legal obligations

There are various legal obligations practice owners and dentists must abide by – our guidance looks at these and sets out what you need to do to comply.

Advice

Complaints handling

Disability discrimination - dentists as service providers

Equality and diversity in the workplace

Freedom of information (FOIA)

Protecting personal information

Safeguarding patients

Expert template

Access to information held by the practice

Adverse incidents (duty of candour) protocol

CCTV use

Chaperone policy

Complaint letter - faulty equipment
Complaints - code of practice for patients
Complaints handling policy - comments on Scotland template
Complaints handling policy (E-W-NI)
Complaints letters - NHS (E-W-NI)
Complaints letters - NHS Scotland
Complaints letters - private
Complaints record
Complaints report (E-W)

Data protection privacy notice - associates

Data protection privacy notice - employees

Data protection privacy notice - patients

Data security policy - practice

Equal opportunities policy for staff

Equality and diversity policy for patients

FOIA - guide to information

FOISA - guide to information (Scotland)

Records management policy

Safeguarding policy

Underperformance and whistleblowing policy

Events

Training essentials courses for the dental team, including:

Leading a dental team
Running a safe and compliant practice

Webinars: live and on-demand lectures covering a range of subjects.

One-to-one advice

Extra and Expert members have access to unlimited one-to-one advice via phone or email from our experienced advisors. Contact our Practice support team on 020 7563 4574 or email: advice.enquiries@bda.org.

We may record telephone conversations that are advisory in nature to offer you additional security, resolve complaints and improve our service standards. Conversations may also be monitored for staff training purposes. You will be alerted to this when you call.