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Patient care

Patient care is at the heart of dentistry. There are a range of issues around patient care that you need to be aware of.

Of critical importance in patient care is of course consent and treatment planning and a clear patient pathway. Patients may need to be sedated before carrying out treatment, may need to be prescribed medicine, or may need referring to another dentist. You have a duty to make sure that you create and maintain clinical records of your treatments for each patient – details of what you need to include can be found in our guidance on the subject.




Botox and non-surgical cosmetic procedures

Complaints handling


Disability discrimination - dentists as service providers

Emergency drugs poster

Fee collection

Freedom of information (FOIA)

Health and safety

Infection control

Medical emergencies

Medical emergencies poster

Oral cancer - team roles and responsibilities

Prescribing and medicines management

Private dental plans and in-practice capitation schemes

Protecting personal information

Record keeping during the COVID-19 pandemic

Risk assessment

Safeguarding patients

Sedation - patient and operator safety

Tooth whitening


​Patient information leaflets

Bad breath

Brushing your teeth - why you need to


Dental examination

Dental implants

Dental X-rays

Dentures and bridges – keeping them clean

Etch-retained restorations

Extraction and what to do afterwards

Fissure sealants

Fixed bridges


Healthy eating

Jaw joint problems

Mouth cancer

Periodontal (gum) diseases

Removable dentures

Root canal treatment

Root surface debridement (planing/curettage)

Scaling and polishing

Silver fillings

Tooth coloured fillings

Tooth erosion

Tooth whitening


Wisdom teeth


Expert template

Appointments and payment

Commitment to patients and appointments policy
Debt recovery letters

Fees and payments policy

Payment - bill and instalments


Electronic communications - patient notice and consent

GDC standards - patient leaflet

New patient - practice standards and questionnaire

New patient - welcome letter

New patient satisfaction questionnaire

Patient letter - missed appointments

Patient questionnaire

Practice newsletters


Complaints - code of practice for patients
Complaints handling policy - comments on Scotland template
Complaints handling policy (E-W-NI)
Complaints letters - NHS (E-W-NI)
Complaints letters - NHS Scotland
Complaints letters - private
Complaints record
Complaints report (E-W)  

Information security

Confidentiality policy

Data protection privacy notice - patients

Data security policy - practice

Patient safety

Adverse incidents (duty of candour) protocol

Lone working policy  

Safeguarding policy
Underperformance and whistleblowing policy


Chaperone policy

Consent form - photographs

Consent form - sedation

Consent form - treatment

Consent policy

Direct access - patient leaflet

Direct access policy

Equality and diversity policy for patients

Oral cancer - team roles and responsibilities

Patient group direction

Prescribing and dispensing policy

Prescriptions for private patients

Referral letters

Referral protocol

Referral to hygienist

Sedation - information for patients
Sedation - practice policy

Treatment plan and estimate


Training essentials courses for the dental team, including:

  • Leading a dental team
  • Running a safe and compliant practice

Webinars: live and on-demand lectures covering a range of subjects.

​CPD Hub

Using PPE safely - Be confident that you can use the correct PPE safely.

Principles of Risk Assessment - Knowing what to do for the best when faced with so much guidance is causing a great deal of stress and anxiety. 


One-to-one advice

Extra and Expert members have access to unlimited one-to-one advice via phone or email from our experienced advisors. Contact our Practice support team on 020 7563 4574 or email: advice.enquiries@bda.org.


We may record telephone conversations that are advisory in nature to offer you additional security, resolve complaints and improve our service standards. Conversations may also be monitored for staff training purposes. You will be alerted to this when you call.