Complaints handling
This advice will help you develop a practice protocol for receiving and managing complaints within agreed timescales and, where relevant, complying with NHS requirements.
More about Complaints handlingManaging and informing patients
Communication is key to patient satisfaction and consent
Managing and informing patients overview
Communication is often the reason for a patient's complaint. Being proactive about providing information and ensuring the whole team is aware of policies and protocols can mitigate the likelihood of complaints.
Managing patient appointments
Suggestions on successful ways of managing patient appointments in your practice.
More about Managing patient appointmentsManaging abusive patients
Abuse from patients is a growing concern for dental professionals. Protocols differ between NHS and private care, and across UK nations; however, one principle is clear: no dental team member should face abuse.
More about Managing abusive patientsPatient leaflets
Members can download patient information leaflets to make available in surgeries or waiting rooms.
More about Patient leafletsSupporting Muslim dental patients observing Ramadan
Practical advice on anticipating and meeting patient needs during the month of fasting.
More about Supporting Muslim dental patients observing RamadanSafety precautions during out-of-hours care and domiciliary visits
Providing urgent care outside standard working hours or in a domiciliary setting comes with additional risks.
More about Safety precautions during out-of-hours care and domiciliary visitsSee also
Free for members and Good Practice Scheme practices
Introduction to learning disabilities and autism
This short course provides an insight into the needs of people with learning disabilities and autism, and suggests ways your team can make your practice more welcoming and reassuring.