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Managing patient appointments

Suggestions on successful ways of managing patient appointments in your practice.

Overview

Patient care and appointment availability have been mismatched across the UK for some time. The NHS workload has only increased since practices reopened after lockdown and practitioners have been forced to re-evaluate their commitment and availability to the NHS.

Patients are stressed and worried about not being able to access the care they need at a price they can afford, and this takes a toll on clinicians and staff. We have helped many practices manage their NHS patient demand over the past few years and this advice outlines some of our most successful suggestions.