Contents
- Overview
- Resolving disputes informally
- Formal dispute resolution procedures
- The role of NHS Resolution
Overview
Contractors may find themselves in dispute with commissioners over the terms or operation of their primary care NHS contracts. These disputes can arise for a variety of reasons including contractual interpretation, performance concerns, funding arrangements, or service delivery expectations. NHS dental contracts are statutory in nature, meaning they are governed by legislation and sit within a detailed legal and regulatory framework.
As a result, there is a prescribed framework that should be used for resolving disputes. Understanding which process applies to your circumstances is an important first step in addressing any disagreements effectively. Having a clear understanding of your contractual position will help you respond appropriately and avoid escalation wherever possible. As an Extra or Expert member, you can seek one-to-one advice from our team to understand the options available to you.
