Communication is key to patient satisfaction and consent
Communication is often the reason for a patient's complaint. Being proactive about providing information and ensuring the whole team is aware of policies and protocols can mitigate the likelihood of complaints.
This advice helps dentists and dental practices develop an effective complaints handling protocol for receiving and managing complaints within agreed timescales and, where relevant, complying with NHS requirements.
More about Complaints handlingSuggestions on successful ways of managing patient appointments in your practice.
More about Managing patient appointmentsAbuse from patients is a growing concern for dental professionals. Protocols differ between NHS and private care, and across UK nations; however, one principle is clear: no dental team member should face abuse.
More about Managing abusive patientsPractical advice on anticipating and meeting patient needs during the month of fasting.
More about Supporting Muslim dental patients observing RamadanProviding urgent care outside standard working hours or in a domiciliary setting comes with additional risks.
More about Safety precautions during out-of-hours care and domiciliary visits