Complaints handling
This advice will help you develop a practice protocol for receiving and managing complaints within agreed timescales and, where relevant, complying with NHS requirements.
More about Complaints handlingPatient information and complaints
Communication is key to patient satisfaction and consent
Patient information and complaints overview
Communication is often the reason for a patient's complaint. Being proactive about providing information and ensuring the whole team is aware of policies and protocols can mitigate the likelihood of complaints.
Patient leaflets
Members can download patient information leaflets to make available in surgeries or waiting rooms.
More about Patient leafletsSee also
Free for members and Good Practice Scheme practices
Introduction to learning disabilities and autism
This short course provides an insight into the needs of people with learning disabilities and autism, and suggests ways your team can make your practice more welcoming and reassuring.