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Patient information and complaints overview

Communication is often the reason for a patient's complaint. Being proactive about providing information and ensuring the whole team is aware of policies and protocols can mitigate the likelihood of complaints.

Complaints handling

This advice will help you develop a practice protocol for receiving and managing complaints within agreed timescales and, where relevant, complying with NHS requirements.

More about Complaints handling

Patient leaflets

Members can download patient information leaflets to make available in surgeries or waiting rooms.

More about Patient leaflets
Free for members and Good Practice Scheme practices

Introduction to learning disabilities and autism

This short course provides an insight into the needs of people with learning disabilities and autism, and suggests ways your team can make your practice more welcoming and reassuring.