|09:00||Introductions and gathering objectives|
|09:15||Gathering skills and attitudes|
|09:25||First impressions (group discussion)|
|09:40||Anxious patients – (breakout rooms - work on putting patients at ease)|
|10:30||Professional telephone etiquette (breakout rooms - quiz)|
|11:00||Juggle a busy workload (pre-course questionnaire)|
|11:45||Deal with difficult patients (case studies in breakout rooms) |
|13:00||Close of event|
|||Heather Dallas, Managing Director, Dallas Development|
spent ten years as a senior training manager at Deloitte before
starting Dallas Development in January 2000. As well as running various
programmes for the BDA, Heather is also a motivational and inspiring
public speaker and personal coach in personal impact and career
development. Her specialist areas are management skills, team working,
personal impact, train the trainers, presentation skills, life balance
and handling conflict. She is a qualified MBTI Practitioner, Belbin Team
Roles Consultant, Strengths Deployment Inventory Consultant and NLP
Master Practitioner and Integral Eye Movement Technique Practitioner.
This interactive course will take place on Zoom using breakout rooms, group discussion and the chat function.
*Limited class size to enhance interaction.
|||3 1/2 hours CPD|
In order to qualify for a CPD certificate attendees must attend this live session and complete the post-event engagement and evaluation survey.
CPD certificates will be issued once attendance reports have been validated.
|Dental care professional||£95|
How to book
are currently unable to accept payment by cheque and bookings by post.
Therefore please book online, over the phone or email a completed
booking form to firstname.lastname@example.org**
(login/register - see top right of page)
020 7563 4590
Print, complete then return a
Login to the BDA website first. Then use the pink 'Register' button at the top right of this page.
If you do not already have a BDA website username and password, fill in this form and we'll set you up with a username and temporary password.
Please note: If you have a GDC number you can use the online system. You do not need to be a BDA member.
Wish to attend but are not GDC-registered? Then please do give us a call and we will take your booking over the phone.
All cancellations must be received in writing by email to email@example.com.
Cancellations received 7 days or more prior to a virtual event will be
entitled to a 100% refund. For cancellations received after this time,
no refund will be given. Failure to attend the event on the day will
constitute late cancellation and no refund will be given. Certificates will not be issued for partial attendance
Please note: this online event will not be recorded and it will not be possible to view on-demand afterwards.
Can't make this date?
If you would be interested in alternative dates for online and face-to- face events do let us know at firstname.lastname@example.org so we can keep you informed of future plans.