Programme subject to alteration
||Registration and refreshments
||The role of the receptionist
||Telephone best practice
||Juggling multiple workload
||Keeping rapport with difficult patients
||Close of event
Heather Dallas, Managing Director, Dallas Development
Heather spent ten years as a senior training manager at Deloitte before starting Dallas Development in January 2000. As well as running various programmes for the BDA, Heather is also a motivational and inspiring public speaker and personal coach in personal impact and career development. Her specialist areas are management skills, team working, personal impact, train the trainers, presentation skills, life balance and handling conflict. She is a qualified MBTI Practitioner, Belbin Team Roles Consultant, Strengths Deployment Inventory Consultant and NLP Master Practitioner and Integral Eye Movement Technique Practitioner.
4 1/2 hours CPD
The training course meets the edicational criteria set by
the GDC for verifiable CPD and is certified by the British Dental
Course fee £150 per person.This includes refreshments, lunch and all course documentation.
How to book
(login/register - see top right of page)
020 7563 4590
By booking form
Print, complete then return a
Please note: If you have a GDC number you can use the online system. You do not need to be a BDA member.
If you do not already have a BDA website username and password, fill in this
form and we'll set you up with a temporary username and password.
Full terms and conditions (including cancellation policy)
If you wish to stay overnight during the event please contact
MICE Concierge our appointed hotel booking agency by
email or call 01438 908770.