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ONLINE EVENT: Staff management essentials

Event Type
Event Subject
Practice management
Development Outcomes (B, D)
Topic Groups (Business Management, Mentoring, Personal Development, Managing the team)
Friday 9 July 2021
09:00 - 13:00
BDA e-learning
Address, ONLINE
Alison Miles-Jenkins
Booking Fees
  • Essential Member: £95.00
  • Expert Member: £95.00
  • Extra Member: £95.00
  • Senior member: £95.00
  • Non member: £125.00
  • Student member: £95.00

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Contact details

Contact Emma Charles

Tel 020 7563 4590

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Staff management essentials

Explore the techniques you need for effective staff management

Friday 9 July 2021 | ONLINE

09:00 - 13:00

Development Outcomes: B and D

This half-day online and interactive training session is full of powerful, practical skills, tips and techniques that can transform your success when managing staff in your practice. Discover the fundamentals of getting staff to perform effectively, willingly and consistently.

This course is for any dentist or members of the dental team looking to learn or update management skills and tools.

Learning aim:

To explore techniques for managing staff more effectively in the practice.

Learning objectives:

This online power session will help you discover:

  • The must-have processes, skills, tools and techniques to appoint the right staff
  • Key steps to building a team that works together effectively
  • What makes a good manager
  • How to get people to do what you want them to do
  • How to communicate effectively and get people on side
  • Tips on appraisal and managing performance.


​09:00 ​Session 1
  • Welcome, introductions, benefits of the training
  • Overview of the challenges of managing people
  • How to get the best person for the job using key tools, techniques and skills
​10:15 ​Break
​10:30 ​Session 2
  • How to build a winning team and be a good, results-driven people manager who communicates effectively and people want to work for
​11:45 ​Break
​12:00 ​Session 3
  • Secrets to running appraisals, managing performance and getting difficult people on side.
​12:45 ​Recap and questions
​13:00 ​Close of event


​Alison Miles-Jenkins
Alison Miles-Jenkins,  Chief Executive, Leading Light Learning

Alison is Chief Executive of Leading Light Learning, formerly Training to Achieve, the training and management development consultancy. She has 30 years' experience in management and business development, marketing and has been described as an 'inspiration' to the dental profession. 

Alison has been working in the dental sector since 1998 with clients including the GDC, DCS, West Midlands Dental Deanery and numerous dental practices throughout the UK. With many other clients in diverse business sectors, Alison has helped more than 45,000 professionals and business owners become better at managing their staff and running and growing their businesses. 

Alison is also a Fellow of the Chartered Institute of Personnel and Development and has taught Chartered Management Institute courses at the highest level. She is also a regular contributor to professional and clinical magazines and journals, and was the winner of an Education and Lifelong Learning Award in November 2010.

Course format

The course will take place on Zoom using functions such as virtual breakout rooms, chat, live polls and the whiteboard.

*Limited class size to enhance interaction*


Development Outcomes: B and D 3 1/2  hours CPD

In order to qualify for a CPD certificate attendees must attend this live session and complete the post-event engagement and evaluation survey.

CPD certificates will be issued once attendance reports have been validated.


​BDA member
​Non-member dentist
​Dental care professional

How to book

Please book online, over the phone or email a completed booking form to

Book Online


BDA members or GDC registrants

can book online

(login/register - see top right of page)

Book by phone


020 7563 4590

Booking Form

Booking form

Print, complete and return the

booking form

To book online:

Login to the BDA website first. Then use the pink 'Register' button at the top right of this page.

If you do not already have a BDA website username and password, fill in this form and we'll set you up with a username and temporary password.

NB: If you have a GDC number you can use the online system. You do not need to be a BDA member.

Wish to attend but are not GDC-registered? Then please do give us a call and we will take your booking over the phone.


All cancellations must be received in writing by email to Cancellations received 7 days or more prior to a virtual event will be entitled to a 100% refund. For cancellations received after this time, no refund will be given. Failure to attend the event on the day will constitute late cancellation and no refund will be given. Certificates will not be issued for partial attendance

Please note: this online event will not be recorded and it will not be possible to view on-demand afterwards.

Can't make this date?

If you would be interested in alternative dates for online or face-to-face training please let us know at so we can keep you informed of future plans.

 Full terms and conditions (including cancellation policy)