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CANCELLED: Essentials of staff management: a two-day course

Event Type
Event Subject
Personal development
Development Outcomes (B, D)
Topic Groups (Education & Development, Employment, Practice Management)
Thursday 4 March 2021 - Friday 5 March 2021
09:30 - 16:30
British Dental Association
64 Wimpole Street, LONDON, W1G 8YS, England
Alison Miles-Jenkins
Booking Fees
  • Essential Member: £365.00
  • Expert Member: £365.00
  • Extra Member: £365.00
  • Senior member: £365.00
  • Non member: £465.00
  • Student member: £365.00

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Contact details

Contact Fiona Feltham

Tel 020 7563 4590

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CANCELLED: The essentials of staff management: a two day course

Gain the fundamental skills needed to succeed as a manager

Thursday 4 - Friday 5 March 2021 | London *CANCELLED*

Sadly we are not able to run this event at this time. Please do check back for later dates in 2021 or please contact us to reigster your interest


People management skills are not necessarily something you think about when you set out in a career in dentistry. Progression into a senior position, whether a dentist or DCP, can bring the responsibility of managing members of staff, which can often be a challenging and time consuming part of the role, especially when your progression has been on the merit of your clinical achievement rather than your managerial experience.

This comprehensive two day course will provide new managers with the fundamental skills needed to succeed and will also refresh the skills of existing managers, providing updated tools and techniques to use in this ever changing industry.

Learning objectives

  • Know how to select and recruit the right people for the job
  • Appreciate how to manage yourself as ‘the manager’
  • Gain leadership skills and understand different leadership styles to suit you and your team
  • Know how to manage staff performance; providing support and giving feedback
  • Be able to review staff development through effective appraisals
  • Understand the importance of clear, two way communication and how to embed it in your team. 



Thursday 4 March 2021


​​Registration and refreshments


​Welcome and introduction

  • Objectives and methods


​Setting the scene

Our key people management challenges

  • Group exercise and review


Overview of how to recruit and select staff

  • The secrets to the stages of successful interviewing

  • Small group work and review


​Tutor input


​Morning refreshment break


How to interview the essential skills

  • Introducing the hypothetical role

  • Tutor input

  • Practical exercises


Settling in a new member of staff

  • What to do and what not to do


​Building a winning team

  • Introduction to team dynamics and motivation




Building a winning team – cont.

  • Tutor input and discussion


​From professional to leader

  • Key techniques for managing and leading a team

  • Group work

  • Inventories

  • Case study



​Afternoon refreshment break


​Checking communication – styles and skills

  • Practical exercises and review


​Team teach




Friday 5 March 2021


​Registration and refreshments


An introduction to performance management and appraisal

  • Recognising the differences, developing a system and sing the right skills

  • Tutor input

  • Group exercise and practical work scenario


​Morning refreshment break


Performance issues and conflict management

  • What can go wrong and what to do about it

  • Different responses

  • Skills and techniques to deal with those difficult conversations

  • Processes





Working smarter not harder

  • Time management

  • Delegation

  • 101 ways to get more from your day


How to run a great team meeting

  • Ideas and practice


​Afternoon refreshment break


Putting it all together

  • Summary via mind map

  • Personal action planning

  • Stop doing

  • Continue doing

  • Start doing

  • Feedback

  • Open forum






​Alison Miles-Jenkins,  Chief Executive, Leading Light Learning

Alison is Chief Executive of Leading Light Learning, formerly Training to Achieve, the training and management development consultancy. She has 30 years' experience in management and business development, marketing and has been described as an 'inspiration' to the dental profession. 

Alison has been working in the dental sector since 1998 with clients including the GDC, DCS, West Midlands Dental Deanery and numerous dental practices throughout the UK. With many other clients in diverse business sectors, Alison has helped more than 45,000 professionals and business owners become better at managing their staff and running and growing their businesses. 

Alison is also a Fellow of the Chartered Institute of Personnel and Development and has taught Chartered Management Institute courses at the highest level. She is also a regular contributor to professional and clinical magazines and journals, and was the winner of an Education and Lifelong Learning Award in November 2010.


​BDA Member:


​Non member





The fee includes refreshments, a sandwich lunch and course documentation (where applicable). This event is exempt from VAT.

How to book

​**We are currently unable to accept payment by cheque and bookings by post. Therefore please book online, over the phone or email a completed booking form to**

Book Online


BDA members can register online  (login/register - see top right of page)

Book by phone

By phone

020 7563 4590

Booking Form

By booking form

Print, complete then return a

 booking form


To book online:

Login to the BDA website first. Then use the pink 'Register' button at the top right of this page.

Please note: If you have a GDC number you can use the online system. You do not need to be a BDA member.

If you do not already have a BDA website username and password, fill in this form and we'll set you up with a username and temporary password.

If booking online, please email with any dietary requirements.



11 hours CPD

This training course meets the educational criteria set by the GDC for Verifiable CPD and is certified by the British Dental Association.





If you wish to stay overnight during the event please contact MICE Concierge our appointed hotel booking agency by email or call 01438 908770.

 Full terms and conditions (including cancellation policy)