The essentials of staff management: a two-day course

Event Type

BDA TRAINING

Event Subject

Personal development

Topics

Development Outcomes (B, D)
Topic Groups (Education & Development, Employment, Practice Management)

Date

Thursday 4 March 2021 - Friday 5 March 2021

Time

09:30 - 16:30

Venue

British Dental Association

Address

64 Wimpole Street, LONDON, W1G 8YS, England

Speakers

Alison Miles-Jenkins

Booking Fees

Dental Care Professional: £295.00
Essential Member: £365.00
Expert Member: £365.00
Extra Member: £365.00
Senior member: £365.00
Non member: £465.00
Student member: £365.00

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Contact details

Contact Susie Mulcahy

Tel 020 7563 4590

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The essentials of staff management: a two day course

Gain the fundamental skills needed to succeed as a manager

Thursday 4 - Friday 5 March 2021 | London

Alternative date: Thursday 10 September - Friday 11 September 2020 | London

People management skills are not necessarily something you think about when you set out in a career in dentistry. Progression into a senior position, whether a dentist or DCP, can bring the responsibility of managing members of staff, which can often be a challenging and time consuming part of the role, especially when your progression has been on the merit of your clinical achievement rather than your managerial experience.

This comprehensive two day course will provide new managers with the fundamental skills needed to succeed and will also refresh the skills of existing managers, providing updated tools and techniques to use in this ever changing industry.

Learning objectives

Know how to select and recruit the right people for the job
Appreciate how to manage yourself as ‘the manager’
Gain leadership skills and understand different leadership styles to suit you and your team
Know how to manage staff performance; providing support and giving feedback
Be able to review staff development through effective appraisals
Understand the importance of clear, two way communication and how to embed it in your team.

Programme

Thursday 4 March 2021

09:00	Registration and refreshments
09:30	Welcome and introduction Objectives and methods
09:45	Setting the scene Our key people management challenges Group exercise and review
10:15	Overview of how to recruit and select staff The secrets to the stages of successful interviewing Small group work and review
10:45	Tutor input
11:15	Morning refreshment break
11:35	How to interview the essential skills Introducing the hypothetical role Tutor input Practical exercises
12:30	Settling in a new member of staff What to do and what not to do
12:45	Building a winning team Introduction to team dynamics and motivation
13:10	Lunch
13:55	Building a winning team – cont. Tutor input and discussion
14:15	From professional to leader Key techniques for managing and leading a team Group work Inventories Case study Review
15:25	Afternoon refreshment break
15:45	Checking communication – styles and skills Practical exercises and review
16:15	Team teach
16:30	Close

Friday 5 March 2021

09:00	Registration and refreshments
09:30	An introduction to performance management and appraisal Recognising the differences, developing a system and sing the right skills Tutor input Group exercise and practical work scenario
11:15	Morning refreshment break
11:35	Performance issues and conflict management What can go wrong and what to do about it Different responses Skills and techniques to deal with those difficult conversations Processes Rehearsal
13:10	Lunch
13:55	Working smarter not harder Time management Delegation 101 ways to get more from your day
14:55	How to run a great team meeting Ideas and practice
15:25	Afternoon refreshment break
15:45	Putting it all together Summary via mind map Personal action planning Stop doing Continue doing Start doing Feedback Open forum
16:30	Close

Speaker

Alison Miles-Jenkins, Chief Executive, Leading Light Learning

Alison is Chief Executive of Leading Light Learning, formerly Training to Achieve, the training and management development consultancy. She has 30 years' experience in management and business development, marketing and has been described as an 'inspiration' to the dental profession.

Alison has been working in the dental sector since 1998 with clients including the GDC, DCS, West Midlands Dental Deanery and numerous dental practices throughout the UK. With many other clients in diverse business sectors, Alison has helped more than 45,000 professionals and business owners become better at managing their staff and running and growing their businesses.

Alison is also a Fellow of the Chartered Institute of Personnel and Development and has taught Chartered Management Institute courses at the highest level. She is also a regular contributor to professional and clinical magazines and journals, and was the winner of an Education and Lifelong Learning Award in November 2010.

BDA Member:	£365
Non member	£465
DCP	£295

The fee includes refreshments, a sandwich lunch and course documentation (where applicable). This event is exempt from VAT.

How to book

**We are currently unable to accept payment by cheque and bookings by post. Therefore please book online, over the phone or email a completed booking form to events@bda.org**

Online

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By phone

020 7563 4590

By booking form

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booking form

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Accreditation

11 hours CPD

This training course meets the educational criteria set by the GDC for Verifiable CPD and is certified by the British Dental Association.

Venue

Accommodation

If you wish to stay overnight during the event please contact MICE Concierge our appointed hotel booking agency by email or call 01438 908770.

Full terms and conditions (including cancellation policy)