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ONLINE EVENT - Record keeping

Event Type
Event Subject
Practice management
Development Outcomes (A, B, D)
Topic Groups (Record Keeping)
Friday 7 July 2023
09:25 - 12:30
BDA e-learning
www.bda.org/ilearn, ONLINE
Len D'Cruz, Clare Lawrence
Booking Fees
  • Dental Care Professional: £95.00
  • Essential Member: £95.00
  • Expert Member: £95.00
  • Extra Member: £95.00
  • Senior member: £95.00
  • Non member: £125.00
  • Student member: £95.00

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Record keeping - surely it can't be that difficult!

Friday 7 July 2023 | ONLINE

Development Outcomes: A,B and D

Covering the essential do's and don'ts in record keeping

This live, interactive workshop explores current best practice for record keeping. The consequences of not keeping good records will be demonstrated.

What should we be recording? How can discussions be recorded? You will find out how to implement effective processes which can be followed, with confidence, by the whole dental team.

Learning aims

To provide delegates with an interactive review of clinical record keeping from a dento-legal perspective balancing up the time it takes to make good, comprehensive and contemporaneous notes with the practical realities of treating patients in practice.

Learning objectives

By the end of this event delegates should be able to:

  • Recognise why record keeping is necessary and what purpose it serves
  • Appreciate the challenges faced in making good records
  • Reflect on record keeping and standards for particular clinical disciplines such as periodontology, restorative care, oral surgery and pain appointments
  • Understand the limitations of templates and custom screen with record keeping.

Please note: this is a live and interactive online event. It will not be recorded and it will not be possible to view on-demand afterwards.


Welcome and introductions

  • Memory
  • Why we keep records
  • The principles of record keeping
  • Personalised records
  • Records and the dental team
  • The changing face of records.
  • ​Who sets the standards
  • Ownership, access and destruction of records.
Breakout groups - case studies (1) 
Breakout group feedback and scenario discussions
Breakout groups - case studies (2) 
Breakout group feedback and scenario discussions
Further question and answer session


Len D'Cruz - new photo (0A11613) for web.jpg

Len D'Cruz
Head of BDA Indemnity, GDP and Practice Owner, London

Len is Head of BDA Indemnity, a general dental practitioner, foundation trainer and practice owner. He has 21 years’ experience as a dento-legal advisor supporting dentists with complaints, clinical and regulatory issues, and clinical negligence claims. 

He is lead lecturer at the University of Bedfordshire teaching on the MA in Dental Law and Ethics. He has authored and co-authored two books: “Understanding NHS dentistry” and “Legal aspects of general dental practice” (Churchill Livingstone) and has contributed legal and ethical content to a number of text books and journals and websites. He regularly shares his wisdom on NHS regulations and contract reform and has both dental and legal qualifications. 

Clare Lawrence
Clare Lawrence

Dento-legal Advisor, BDA

Clare has 20 years of experience as a dentist, working in both primary and secondary care. She became a member of the Royal College of Surgeons and gained her diploma in Conscious Sedation from Guys before joining the Oral Surgery specialist list in 2008.

Having worked in the dento‐legal field for the last six years, she has continued her interest in the law and recently became a member of the Faculty of Forensic and Legal Medicine, going on to complete the diploma in forensic medical science. Clare is committed to pursuing proper and fair outcomes for her dental colleagues in all manner of dental complaints, claims, regulatory and disciplinary processes and advice cases.

Course format

The course will take place on Zoom using the interactive features such as break out rooms and the chat function.  Delegate numbers are limited, enabling detailed group discussion. A couple of short breaks will be included to maximise participant's attention spans.


Developmet Outcomes: A, B and D
2 hours 45 minutes CPD

In order to qualify for a CPD certificate attendees must attend this live sessions and complete the post-event engagement and evaluation survey.

CPD certificates will be issued once attendance reports have been validated.


BDA member
​Dental care professional 
(non-dentist member of the team)

How to book

Please book online, over the phone or email a completed booking form to events@bda.org

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020 7563 4590
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All cancellations must be received in writing by email to events@bda.org. Cancellations received 7 days or more prior to a virtual event will be entitled to a 100% refund. For cancellations received after this time, no refund will be given. Failure to attend the event on the day will constitute late cancellation and no refund will be given. Certificates will not be issued for partial attendance

Please note: this online event will not be recorded and it will not be possible to view on-demand afterwards.

Can't make this date?

If you would be interested in alternative dates for online and face-to-face events do let us know at events@bda.org so we can keep you informed of future plans.