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Achieve high performance, Cardiff

Event Type
Event Subject
Business management
Development Outcomes (B, D)
Topic Groups (Business Management, Practice Management)
Thursday 27 September 2018
09:00 - 16:30
Holiday Inn Cardiff
Castle Street, CARDIFF, CF10 1XD, Wales
Booking Fees
  • Essential member: £150.00
  • Complimentary: Expert member: £0.00
  • Complimentary: Extra member: £0.00

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Contact details

Contact Sarah Rockliff

Tel 020 7563 4590

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Member Series

Achieve high performance: How you and your practice can excel

Thursday 27 September 2018   |   CARDIFF

Exclusive event for BDA members


Sponsored by:


Session highlights*:

  • Finding the right staff for your practice
  • Risk management and learning from mistakes
  • How to protect your goodwill and the role of restrictive covenants
  • The role of practice and clinical audits and how they can help you improve the performance of your practice
  • Managing underperformance and conflict management – case studies
  • Going the extra mile: how to excel

*Programme subject to change



​​Registration, refreshments and exhibition


Finding the best people to work with

  • Shared values 
  • Where to find them
  • Making yourself attractive
  • Defining expectations
  • Regular communication.

Sarah Cook, Practice Management Consultant, BDA


Risk management and learning from mistakes

  • Study specific cases where mistakes have arisen
  • Identify common themes
  • Describe strategies to minimise and manage risks

Mike Williams, Dento-Legal Adviser, MDDUS


​​How to protect your goodwill and the role of restrictive covenants

  • Goodwill and why to protect it
  • Circumstances giving rise to risk
  • Protecting goodwill 
  • What are restrictive covenants?

 Jacinta McKiernan, Practice Management Consultant, BDA


​Morning refreshments and exhibition


Managing underperformance and conflict management – case studies
  • What is underperformance? What is expected?
  • Consequences of failing to address underperformance of failure to manage
  • How to respond to underperformance and conflict. What can be done?
  • Handling failures to improve.

Jacinta McKiernan, Practice Management Consultant, BDA


​Lunch and exhibition


The role of clinical audits and how they can help you improve the performance of your practice

Speaker to be confirmed


​Afternoon refreshments and exhibition


​Going the extra mile: how to excel

  • Provide you with tips, tools and techniques that you can implement immediately that will enable you to use your time more effectively.
  • Give you successful models of time organisation that will take your practice from the every day to a high performing practice.
  • Give you the confidence to implement changes that will make tangible improvements for you, your practice and team.

Jane Lelean, International Dental Business Coach, Trainer and Speaker


​Close of seminar



Sarah Cook
Practice Management Consultant, BDA

Sarah is a Solicitor in the BDA's Advisory Services team. She advises on a range of business and NHS matters, particularly focusing on NHS dental regulations and agreements.

Jane Lelan
International Dental Business Coach, Trainer and Speaker

Jane Lelean is one of the UK's leading Dental Business coaches and trainers, she is a dentist and coach accredited by the International Coach Federation. Jane works internationally with dental and non-dental businesses enabling them to achieve the results they want. Specific areas of practice development that Jane covers include business development skills, strategic planning, communication skills, complaint management and prevention, time management, team building, patient centred sales - B.E.S.T. C.H.O.I.C.E.S and patient care coordinator training. Having sold her practice over ten years ago Jane remains passionate about clinical dentistry and is a Dentaid trustee, UK clinical director for Dentaid and regularly volunteers on Dentaid mission trips in the UK and in European refugee camps, and with the dental team at Crisis at Christmas. Jane is Chair and speaker coordinator for Oxford section BDA.

Jacinta McKiernan
Practice Management Consultant, BDA

Jacinta is Chartered MCIPD qualified in human resources, who has fifteen years’ experience in delivering and advising on all aspects of human resource management and employment relations. She has provided advice on a range of employment law topics, complex employment relations issues and has lectured on a variety of HRM subjects.



The MDDUS is a mutual organisation that has been providing indemnity, advice and guidance on medico-legal matters to members who encounter professional difficulties for over 100 years. With a team of highly qualified and experienced professionals, and offices in London and Glasgow, the MDDUS prides itself on providing members with a quality, personalised service at competitive rates. An additional benefit of membership is free HR and employment law advice for members who have employment responsibilities. Please visit our stand or website for more information.




BDA members can book online
(login register - see top right of page)


By phone

020 7563 4590

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booking form  



Extra and Expert members: FREE*

Essential members: £150**


* Extra and Expert members are eligible to attend two complimentary events from the 'Member Series'. Any additional event booked will be charged at the Essential member rate.

** A limit of 20 places will be made available at each event for Essential members. Once these 20 places have been allocated on a first-come, first-served basis, a waiting list will be kept, and you will be advised before the event if a place becomes available.

Please note this event is only available for BDA Extra, Expert and Essential members. If you are interested in attending and would like to become a BDA member please contact the Membership team on 020 7563 4550 or you can join online

Full terms and conditions


5.5 hours CPD

The seminar meets the educational criteria set by the GDC for verifiable CPD (5.5 hours) and is certified by the British Dental Association.





If you wish to stay overnight during the event please contact MICE Concierge our appointed hotel booking agency by email or call
01438 908770.