Registration, refreshments and exhibition
Finding the best people to work with
- Shared values
- Where to find them
- Making yourself attractive
- Defining expectations
- Regular communication.
James Goldman, Head of Employment & General Practice Advice, BDA
Risk management and learning from mistakes
- Study specific cases where mistakes have arisen
- Identify common themes
- Describe strategies to minimise and manage risks
Mike Williams, Dento-Legal Adviser, MDDUS
How to protect your goodwill and the role of restrictive covenants
Goodwill and why to protect it
Circumstances giving rise to risk
What are restrictive covenants?
Jacinta McKiernan, Practice Management Consultant, BDA
Morning refreshments and exhibition
Managing underperformance and conflict management – case studies
- What is underperformance? What is expected?
- Consequences of failing to address underperformance of failure to manage
- How to respond to underperformance and conflict. What can be done?
- Handling failures to improve.
Jacinta McKiernan, Practice Management Consultant, BDA
Lunch and exhibition
The role of clinical audits and Quality Improvement (QI) projects and how they can help you improve the performance of your practice
- Gain insight as to where audit and QI methodology fits in the current regulatory framework and its place in general dental practice
- Understand the difference between clinical audit and QI methodology
- Facilitate the integration of clinical audit and QI methodology in the dental team in your own work place
Sue Stokes, Senior Community Dentist, Aneurin Bevan University Health Board and Dental Educator, Quality Improvement for the Wales Deanery
Afternoon refreshments and exhibition
Going the extra mile: how to excel
- Provide you with tips, tools and techniques that you can implement immediately that will enable you to use your time more effectively.
- Give you successful models of time organisation that will take your practice from the every day to a high performing practice.
- Give you the confidence to implement changes that will make tangible improvements for you, your practice and team.
Jane Lelean, International Dental Business Coach, Trainer and Speaker
Close of seminar
Head of Employment & General Practice Advice, BDA
James qualified as a barrister in 1994 and has worked as an in-house lawyer, in the retail, recruitment and public sectors. He has provided advice on a range of employment and commercial issues, has appeared in a number of tribunal cases and has lectured on a range of topics.
International Dental Business Coach, Trainer and Speaker
Jane Lelean is one of the UK's leading Dental Business coaches and trainers, she is a dentist and coach accredited by the International Coach Federation. Jane works internationally with dental and non-dental businesses enabling them to achieve the results they want. Specific areas of practice development that Jane covers include business development skills, strategic planning, communication skills, complaint management and prevention, time management, team building, patient centred sales - B.E.S.T. C.H.O.I.C.E.S and patient care coordinator training. Having sold her practice over ten years ago Jane remains passionate about clinical dentistry and is a Dentaid trustee, UK clinical director for Dentaid and regularly volunteers on Dentaid mission trips in the UK and in European refugee camps, and with the dental team at Crisis at Christmas. Jane is Chair and speaker coordinator for Oxford section BDA.
Practice Management Consultant, BDA
Jacinta is Chartered MCIPD qualified in human resources, who has fifteen years’ experience in delivering and advising on all aspects of human resource management and employment relations. She has provided advice on a range of employment law topics, complex employment relations issues and has lectured on a variety of HRM subjects.
Senior Community Dentist, Aneurin Bevan University Health Board and Dental Educator, Quality Improvement for the Wales Deanery
Sue has worked in Primary Dental Care for 28 years in the Community Dental Service and currently works as a Senior Community Dentist in Aneurin Bevan University Health Board. Sue is the Training Programme Director for the Cardiff DCT1 scheme working for the Wales Deanery In addition, she works as a Dental Educator – Quality Improvement for the Wales Deanery with a role in developing and embedding QI training in the postgraduate dental training schemes at a National level and supporting primary dental care team in South Wales to undertake clinical audit and Quality Improvement projects.
Dento-Legal Adviser, MDDUS
Mike qualified at the University of Dundee in 1979 (BDS), obtained MGDS in 1993, and is a Fellow of the Faculty of General Dental Practitioners. In 2009 he gained a Master's degree in the Legal Aspects of Medical Practice from the University of Cardiff, and he is on the GDC specialist list for oral surgery. Mike has extensive experience in NHS, private and corporate dentistry, and experience in oral surgery in both primary and secondary care. He has been a vocational trainer for a number of years, and is a former senior clinical teacher in oral surgery at Guys Hospital, London. He has published articles in a number of peer-reviewed dental journals. In addition to his role at MDDUS, Mike continues to work in a mixed NHS/private practice and provides oral surgery on referral in primary care.
| ||The MDDUS is a mutual organisation that has been providing indemnity, advice and guidance on medico-legal matters to members who encounter professional difficulties for over 100 years. With a team of highly qualified and experienced professionals, and offices in London and Glasgow, the MDDUS prides itself on providing members with a quality, personalised service at competitive rates. An additional benefit of membership is free HR and employment law advice for members who have employment responsibilities. Please visit our stand or website for more information.|