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Achieve high performance, Leeds

Event Type
Event Subject
Business management
Development Outcomes (B, D)
Topic Groups (Business Management, Practice Management)
Thursday 20 September 2018
09:00 - 16:30
Hilton Leeds City
Neville Street, LEEDS, LS1 4BX, England
Booking Fees
  • Essential member: £150.00
  • Complimentary: Expert member: £0.00
  • Complimentary: Extra member: £0.00

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Contact details

Contact Sarah Rockliff

Tel 020 7563 4590

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Member Series

Achieve high performance: How you and your practice can excel

Thursday 20 September 2018   |   LEEDS

Exclusive event for BDA members


Sponsored by:


Session highlights:

  • Finding the right staff for your practice
  • Risk management and learning from mistakes
  • How to protect your goodwill and the role of restrictive covenants
  • The role of practice and clinical audits and how they can help you improve the performance of your practice
  • Managing underperformance and conflict management – case studies
  • Going the extra mile: how to excel



​​Registration, refreshments and exhibition


Finding the best people to work with

  • Shared values 
  • Where to find them
  • Making yourself attractive
  • Defining expectations
  • Regular communication.

James Goldman, Head of Employment & General Practice Advice, BDA


Risk management and learning from mistakes

  • Study specific cases where mistakes have arisen
  • Identify common themes
  • Describe strategies to minimise and manage risks

Aubrey Craig, Head of Dental Division, MDDUS


​​How to protect your goodwill and the role of restrictive covenants

  • Goodwill and why to protect it
  • Circumstances giving rise to risk
  • Protecting goodwill 
  • What are restrictive covenants?

Claire Bennett, Practice Management Consultant, BDA


​Morning refreshments and exhibition


​The role of clinical audits and how they can help you improve the performance of your practice

  • Gain insight as to where audit fits in the current regulatory framework and its place in general dental practice
  • Understand what audit is and how it is done
  • Facilitate the integration of audit in the dental team in your own work place
  • Give some examples of possible audit topics
Ian Redfearn, Partner, Dentistry for All


​Lunch and exhibition


​Managing underperformance and conflict management – case studies

  • What is underperformance? What is expected?
  • Consequences of failing to address underperformance of failure to manage
  • How to respond to underperformance and conflict. What can be done?
  • Handling failures to improve.

Claire Bennett, Practice Management Consultant, BDA


​Afternoon refreshments and exhibition


​Going the extra mile: how to excel

  • Characteristics of a high performance practice: how to use your time effectively
  • Taking your practice from the every day into a high performing practice
  • What you can do now that will make a difference to you and your team

John Doran, Practice Owner, Breeze Dental


​Close of seminar



Claire Bennett
Practice Management Consultant, BDA

Claire Bennett is Practice Management Consultant. Prior to joining the BDA in 2010, Claire worked as a solicitor in private practice, specialising in all aspects of employment law. Claire advises members on employment and HR matters, as well as contractual issues.

Aubrey Craig
Head of Dental Division, MDDUS

Aubrey qualified at the University of Dundee in 1987 (BDS) and has worked in hospital posts and as an associate and principal in general dental practice. He gained an FDS from the RCPS Glasgow in 1991, an MPhil in Medical Law from the University of Glasgow in 2001 and an MBA from the Caledonian University, Glasgow in 2009. Aubrey worked as a partner in an NHS vocational training practice in Glasgow from 1994 until 2009 and is a former clinical teacher in restorative dentistry at Glasgow Dental Hospital and School. Aubrey joined MDDUS in January 2006 and took on his role as Head of Dental Division in 2009. With over a hundred years' experience of assisting members, MDDUS offer dentists access to occurrence-based professional indemnity as well as access to unlimited settlement of damages and uncapped legal costs. Aubrey and his team of experienced dento-legal advisers also provide assistance with patient complaints, claims of negligence and referrals to the GDC. 

James Goldman 
Head of Employment & General Practice Advice, BDA

James qualified as a barrister in 1994 and has worked as an in-house lawyer, in the retail, recruitment and public sectors. He has provided advice on a range of employment and commercial issues, has appeared in a number of tribunal cases and has lectured on a range of topics.

John Doran
Practice Owner, Breeze Dental

John took his successes and learnings in industry and management consultancy, and brought them into his wife's dental practice. They have grown the business eightfold in fifteen years…and continue to look for ways to make it more efficient….. and thus more profitable. He has worked with all sizes of dental practices around the country…delivering improvements and increasing profits His session is based on some of the tools and tips that he has used in his own career….and you can use them too!!  He believes that many dentists are truly awful managers…but they can be cured!! He believes that most staff want to do a good job…and it's often the practice's fault that they don't!! He believes that too many practices suffer from 'we need a perfect plan'….he says 'start today'!! Strap in!!!

Ian Redfearn
Partner, Dentistry For All

Ian graduated from Newcastle Upon Tyne in 1990 and moved to Nelson in Lancashire in 1991 where he has worked as an associate and now partner in a large NHS practice. Non‐clinical roles have included Dental Practice Advisor for NHS Lancashire, an NCAS clinical assessor, chairman of the East Lancashire LDC and an experienced Vocational Trainer/Education Supervisor. He has volunteered on numerous occasions in Africa, most recently with Bridge2Aid



The MDDUS is a mutual organisation that has been providing indemnity, advice and guidance on medico-legal matters to members who encounter professional difficulties for over 100 years. With a team of highly qualified and experienced professionals, and offices in London and Glasgow, the MDDUS prides itself on providing members with a quality, personalised service at competitive rates. An additional benefit of membership is free HR and employment law advice for members who have employment responsibilities. Please visit our stand or website for more information.






BDA members can book online
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By phone

020 7563 4590

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booking form  



Extra and Expert members: FREE*

Essential members: £150**


* Extra and Expert members are eligible to attend two complimentary events from the 'Member Series'. Any additional event booked will be charged at the Essential member rate.

** A limit of 20 places will be made available at each event for Essential members. Once these 20 places have been allocated on a first-come, first-served basis, a waiting list will be kept, and you will be advised before the event if a place becomes available.

Please note this event is only available for BDA Extra, Expert and Essential members. If you are interested in attending and would like to become a BDA member please contact the Membership team on 020 7563 4550 or you can join online

Full terms and conditions


5.5 hours CPD

The seminar meets the educational criteria set by the GDC for verifiable CPD (5.5 hours) and is certified by the British Dental Association.





If you wish to stay overnight during the event please contact MICE Concierge our appointed hotel booking agency by email or call
01438 908770.