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Hounslow and Twickenham Section

Event Type
Event Subject
Topic Groups (Business Management, Clinical Governance, NHS, Oral Cancer)
Saturday 2 March 2019
08:00 - 16:30
Postgraduate Centre
Ashford Hospital London Road Stanwell, ASHFORD, Middlesex, TW15 3AA, England
Booking Fees
  • Dental care professional: £25.00
  • Essential member: £25.00
  • Expert member: £25.00
  • Extra member: £25.00
  • Senior member: £25.00
  • Non member: £25.00
  • Student member: £25.00

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Contact details

Contact Sarah Rockliff

Tel 020 7563 4590

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Martin Wardle Team Day

* For group/team bookings, please use the booking form (PDF version) or booking form (word version) to make your booking.

Date Saturday 2 March 2019
LocationPostgraduate Graduate Centre, Ashford Hospital, London Road,  Stanwell, Ashford TW15 3AA

08:00 Registration and refreshments

08:30 Mouth cancer update - Alex Creedon

09:40 CQC - Does it make a difference? - John Milne

10:45 Coffee

11:15 Complaint handling - Farzeela Rupani

13:00 Lunch     

14:00 Cyber Crime - what you need to know - Alex Douglas

15:00 Compass update - Trish Marwick

16:00 Questions

16:30 Raffle and Finish

Branch / SectionHounslow and Twickenham Section
CPD6 hours

£25 all attendees

If you have any dietary requirements please email by Friday 22 February 2019

  • To provide the whole dental team with valuable CPD and networking opportunities
  • Update on mouth cancer - signs / symptoms, how to spot and when to refer
  • CQC - latest updates - are you up to an inspection / what you need to know
  • Complaint handling - tips and pointers for how to get it right
  • Cyber crime - how to protect yourself
  • Compass - do you use it properly? Find your data sets.
Learning objectivesOral cancer: Your role in its detection
  • Understand risk factors in development of oral cancer
  • Have a greater comprehension of, benign, premaligant and malignant lesions of the oral cavity
  • Understand the ways oral cancer can present clinically
  • Improve ability to appreciate the need for urgent referral of certain lesions.


CQC: Does it make a difference?

  • Understand the CQC methodology for regulating dental practices
  • Share what has been learnt for the inspection process thus far
  •  Appreciate what the future regulation of dentistry will look like
  • Understand how the profession can support and help one another avoid difficulties.

Complaint handling

  • Identify why patients complain and the routes their complaint can take
  • Understand how to deal with complaints effectively – at a local level
  • Understand the GDC process of complaints handling
  • Learn how to prevent complaints from occurring


Cyber crime - what you need to know

  • An introduction to cyber security and what this means for businesses
  • Look at the main cyber and fraud threats and how to prevent these
  • Introduction to a number of fraud prevention organisations for more information and support.


Compass update

  • To achieve an understanding of all that Compass can offer to users and how they can make best use of it to help their practices


Learning contentA lecture-based day with the opportunity to interact with all the speakers.
Development outcomesA, B and C

Alex Creedon

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Alex is Associate Specialist in Oral and Maxillofacial Surgery at Ashford/St Peter’s NHS Trust. He has been a member of the team at Ashford for over 25 years and has extensive experience in the initial presentation, diagnosis and treatment of Oral Cancer. The unit at ASPH receives currently approximately 15 TWR’s per week. He has been on the Oral Surgery specialist list since its inception and provides teaching to both clinical and nursing colleagues in all aspects of Oral Surgery. He is the educational supervisor for the Dental Core Trainees at ASPH and has a particular surgical interest in the treatment of skin malignancy.


John Milne MBE
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John qualified as a dentist from Leeds in 1980 and has worked mostly in general dental practice throughout his career. He has been involved with the politics of dentistry at both local and national
level serving as LDC secretary for many years and latterly as Chair. At national level John has been a member of the General Dental Practice Committee of the BDA and was Chair from 2009‐2015. More recently he was appointed as the Senior National Dental Advisor to the CQC.


Trish Marwick
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Trish is a Customer Liaison Manager and has worked for NHS Dental Services for over 35 years. Her role is to lead and support the training activities of NHS Dental Services and ensure that Local Offices, Providers and Performers are engaged with their products and services and collate feedback to support future developments.

Farzeela Rupani
Farzeela is Dental Directory’s Head of Clinical and is also a Clinical Case Examiner and Investigating Committee member for the GDC, so has expert knowledge in the common pitfalls that occur when producing clinical records. Farzeela is also a General Dental Practitioner, having worked in a variety of mixed practices for the past 12 years. In addition to her BDS degree (Kings College London), she holds a BSc in Management with Medical Sciences and an MSc in International Health Management both from Imperial College London. Farzeela has worked for KPMG as a Healthcare Management Consultant in the past and has also carried out research into the impact of CPD in dentistry for the GDC.

How to book / enquiries

Three ways to book:


Login to the BDA website first.

Then use the pink 'Register' button at the top right of this page.

Please note: If you have a GDC number you can use the online system. You do not need to be a BDA member.

If you do not already have a BDA website username and password, please email with your GDC number and we'll set that up for you.

If booking online, please email us any dietary requirements.


By booking form

to make your booking.


By telephone 

Call the Events team on 020 7563 4590 to book over the phone (open Monday to Friday 09:00-17:00).

For registration queries email us at

Full terms and conditions (including cancellation policy)






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