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Kingston and District Section

Event Type
Event Subject
Topic Groups (Complaints Handling)
Tuesday 18 February 2020
19:15 - 21:00
Malden Golf Club
Traps Lane, NEW MALDEN, Surrey, KT3 4RS, England
Pat Langley
Booking Fees
  • Dental care professional: £16.00
  • Essential member: £16.00
  • Expert member: £16.00
  • Extra member: £16.00
  • Senior member: £16.00
  • Non member: £19.00
  • Student member: £16.00

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Contact details

Contact Alice Dainton

Tel 020 7563 4590

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Avoiding clinical complaints - understanding why patients complain

* If booking for two or more people, please use the booking form (PDF version) or booking form (word version) to make your booking, or call us on 020 7563 4590.

Date Tuesday 18 February 2020

Malden Golf Club

Traps Lane, New Malden, Surrey KT3 4RS


Please note: The golf club asks attendees to dress smart casual, and no jeans or trainers for men and women.


19:15 Registration and buffet

20:00 Lecture

21:00 Finish

Branch / SectionKingston and District Section
CPD1 hour

BDA members - £16

Non-members - £19

DCPs - £16

Student member / Student non-member * - £16

* If you are a Student non-member, please use the booking form (PDF version) or booking form (word version), or call the Events team on 020 7563 4590, to take advantage of the lower rate.

Please note: The cost for the event includes a buffet meal, the price for the evening's CPD is the same whether you choose to have any food or not.

Aims and learning objectives
  • The definition of a complaint
  • What patients complain about and why
  • How to avoid complaints and why this is so important
  • The essentials for handling complaints
  • The importance of keeping excellent patient records in providing great patient care
  • How keeping excellent patient records can help you if you get a complaint.
Learning content

A lecture with the opportunity to interact with the speaker.

Development outcomeA

Pat Langley.png
Pat Langley

CEO Apolline Ltd, formerly Clinical Director Oasis Dental Care

A graduate from Manchester University, Pat has vast experience in general practice. As a founder member of Denplan, she went on to become Deputy Chief Dental Officer, developing their acclaimed quality assurance and accreditation programmes alongside their popular training programmes. After Denplan, she moved to Oasis Dental Care as Clinical Director, bringing her expertise in quality assurance and implementing a much-praised and comprehensive bespoke clinical governance programme.

How to book / enquiries

Three ways to book:

Online - individual bookings only

Login to the BDA website first.

Then use the pink 'Register' button at the top right of this page.

Please note: If you have a GDC number you can use the online system. You do not need to be a BDA member.

If you do not already have a BDA website username and password, fill in the form and we'll set you up with a username and temporary password.

If booking online, please email us any dietary requirements. Dietary requirements must be provided in advance, so they can be passed onto the venue.


By booking form - post / email

If you are booking for more than one person, prefer to use a booking form, you do not have a GDC number, or you have difficulties using the online system, use the booking form (PDF version) or booking form (word version) to make your booking.


By telephone 

Call the Events team on 020 7563 4590 to book over the phone (open Monday to Friday 09:00-17:00).

For registration queries email us at

Full terms and conditions (including cancellation policy)

Future events

Download the 2019 - 2020 programme and share with your practice

Tuesday 17 March 2020 - Optimising posterior composite resin restoration - Morteza Mazinanian

Tuesday 21 April 2020 - Management of cracked teeth

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