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West Kent Section

Event Type
Event Subject
Practice management
Development Outcomes (A)
Thursday 6 June 2019
19:15 - 22:15
Holiday Inn - Maidstone
London Road Wrotham Heath, SEVENOAKS, Kent, TN15 7RS, England
Amitha Ranauta
Booking Fees
  • Dental care professional: £5.00
  • Essential member: £10.00
  • Expert member: £10.00
  • Extra member: £10.00
  • Senior member: £0.00
  • Non member: £15.00
  • Student member: £10.00

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If you do not have a BDA website ID, please click here

Contact details

Contact Elise Cole

Tel 020 7563 4590

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* If booking for two or more people, please use the booking form (PDF version) or booking form (word version) to make your booking.


Complaints handling in dentistry

Date Thursday 6 June 2019

Holiday Inn - Maidstone, London Road, Wrotham Heath, Sevenoaks TN15 7RS


19:15 Dinner - £16 pay on the night

20:00 Registration

20:15 Lecture

22:15 End

Branch / SectionWest Kent Section
CPD2 hours

BDA members - £10

Non members - £15

DCPs - £5

Retired dentists - Free (if you are not a BDA member, please use the booking form to make your booking)

Meal - £16 payable to the hotel directly on the night. If you wish to stay on for the meal, please email to let us know.


Please book by Tuesday 4 June, and let us know if you are interested in staying for the meal as catering numbers must be passed onto the venue.
AimTo improve knowledge of complaints handling.
Learning objectives
  • What is a complaint and how do you prevent it from arising
  • How to deal with complaints effectively and correctly when they arise
  • To understand the background on how patient complaints can easily escalate
  • To understand the role of resilience in minimising the damaging effects of complaints on dental professionals.
Learning content
  • Identify the meaning of a complaint
  • Identify key aspects of a complaints procedure
  • Identify the professional responsibility in handling complaints
  • Identify the emotional skills required in dealing with complaints.
Development outcome A

Amitha Ranauta - photo.jpg

Amitha Ranauta

Amitha qualified as a dentist from Barts and The London School of Medicine and Dentistry in 1996. On completion of vocational training, whilst working in general dental practice, she pursued her special interest in ethics and law by completing her Medical Law degree at Cardiff University in 2000.

Amitha started working at Barts and The London in 2006 as a clinical lecturer and is now senior clinical lecturer. She completed the Communication Skills Teaching Programme at the University of Cambridge in 2011. She is the module convenor for Ethics and Law and Communication Skills teaching in the dental curriculum. Amitha successfully completed her PhD thesis, ' Professionalism in the dental undergraduate curriculum', in 2016.

She has been appointed as an honorary lecturer of the Faculty of Dental Surgery at the Royal College of Surgeons. She also sits as a panellist for the GDC's Fitness to Practice procedures adjudicating matters on clinical and professional misconduct.

How to book / enquiries

Three ways to book:


Login to the BDA website first.

Then use the pink 'Register' button at the top right of this page.

Please note: If you have a GDC number you can use the online system. You do not need to be a BDA member.

If you do not already have a BDA website username and password, fill in the form and we'll set you up with a username and temporary password.

If booking online, please email us if you are planning to attend the meal as numbers and catering requests must be provided by Tuesday 4 June, so they can be passed onto the venue.


By booking form

If you prefer to use a booking form, you are without a GDC number, or you have difficulties using the online system, use the booking form (PDF version) or booking form (word version) to make your booking.


By telephone 

Call the Events team on 020 7563 4590 to book over the phone (open Monday to Friday 09:00-17:00).

For registration queries email us at

Full terms and conditions (including cancellation policy

Forthcoming West Kent Section eventsDownload the 2019 programme and share with your practice
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