Stephen Henderson (MDDUS)
Complaints – What strategies can my team adopt to reduce the number of complaints and how can I improve my service by learning from complaints?
Stephen is a Specialist in Oral Surgery who qualified in London in 1984. After five years in full time hospital practice he went in to general dental practice in Oxford. He continued to work part-time in the Oral and Maxillofacial Surgery department of the John Radcliffe Hospital until 2000, when he joined Dental Protection. He converted his practice to a largely private referral oral surgery practice when he became a full time adviser at DP in 2007. He continues to work as a visiting specialist in the same practice.
In December 2017 he left DP and joined MDDUS. In his medico-legal career Stephen's expertise has been complex GDC cases as his medical law degree obtained at Cardiff University included a dissertation on Regulatory Law in UK. He has experience of international regulators and the management of claims in a range of jurisdictions. However, dentistry is similar around the world. Success is a mixture of good clinical skills, communication skills and great records, wherever you practice.
Mechelle Collard (Cardiff Dental School)
An update in the management of dental trauma
Mechelle Collard is a Consultant / Honorary Senior Lecturer in Paediatric Dentistry and is the lead Paediatric Dentist for the South Wales cleft team based at Morriston Hospital, Swansea and is also responsible for paediatric craniofacial patients in South Wales.
Mechelle is an educational supervisor for Specialist Registrars and core trainees and is Hospital tutor for the Cardiff DCT scheme and an examiner for the Royal College of Surgeons. Mechelle is also chair of the Strategic Advisory Forum for paediatric dentistry in
Wales, Mechelle is a Cardiff graduate and has also worked in the Midlands and at the Eastman Dental Institute and Hospital. Her clinical interests include cleft, craniofacial conditions and
management of anxious children.
Shannu Bhatia (Cardiff Dental School)
Molar Incisor Hypomineralisation
Shannu Bhatia is a Senior Lecturer and Honorary Consultant in Paediatric Dentistry at Cardiff University. She carried out her speciality training at the Eastman Dental Hospital, London and at University Dental Hospital, Cardiff. She is the lead for Paediatric dentistry at Cardiff University and for the Dental School Outreach placement programme. She is the Speciality Advisor in Paediatric Dentistry for Royal College of Surgeons in Wales and an examiner for Royal College of Surgeons. Her clinical interests include safeguarding, dental management of children with complex needs and dental trauma. Her main area of interest is dental education and she currently completing a masters in Medical Education.