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West of Scotland Branch

Stress management

Please note that online bookings for this event have now closed. If you still wish to attend, the event is open for walk-ins. If you have a query relating to the event please email branchsectionevents@bda.org 

DateWednesday 15 February 2023

​18.30 Registration and refreshments

19:00 Lecture starts

20:30 Lecture ends

21:00 Close

VenueRoyal College of Physicians and Surgeons of Glasgow, 232-242 St Vincent Street, Glasgow G2 5RJ
Branch / Section

West of Scotland Branch


​BDA members - Free

CPD1 hour and 30 minutes

Raise awareness of the different types of stress in relation to work. Explore attitudes and behaviour which can lead to stressful situations at work and give guidance on how to make the changes necessary to cope with yourself and the people you work with.

Learning objectives
  • Raise awareness of the different types of stress in relation to work
  • Recognise the Mind Traps each of us have and how to control them to lessen the impact on your work/life balance
  • Understanding how to control our attitude and behaviour when stressed and use the relevant tools to achieve this.
Learning content

This session will improve your understanding of the causes of stress in a business setting, how you react to it and how it impacts on you personally.

Building your confidence by self -examining your attitude and behaviour, and moving to make the changes necessary, to cope with the stress at work. Allowing you to explore the options you have to move forward and conclude with a commitment to action.

Development outcomesB, C and D

llona McLay - photo.jpg

Illona McLay

Illona believes you can't grow a business without developing the right culture and engaging and motivating your people. Her forte is coaching people in how to help identify and resolve the critical issues within their practices, ethically sell their services and grow their business.

A qualified Reed trainer and Coach, her experience in sales, business development and people management is vast. She works with many Dental Practices coaching on High Performance Teams, Exceptional Customer Service and Ethical Selling Skills. Every year providing, for NES, a number of CPD courses and webinars on Reception Skills, Customer Service and Stress Management. Illona also runs a number of successful TCO and Practice Management Courses throughout the year.

Illona has been "in Dental" for over 40 years working in many different roles.

Having owned a number of different businesses, where she invested and risked her own money, she has a deep understanding of the stresses involved in running a business, employing people and managing yourself in difficult situations.

How to book / enquiries

Online - preferred booking option

Login to the BDA website first.

Then use the pink 'Register' button at the top right of this page.

Please note: If you have a GDC number you can use the online system. You do not need to be a BDA member.

If you do not already have a BDA website username and password, fill in the form and we'll set you up with a username and temporary password.


By booking form - email


Call the Events team on 020 7563 4590 to book over the phone (open Monday to Friday 09:00-17:00).


For registration queries email us at branchsectionevents@bda.org.

Full terms and conditions (including cancellation policy)

Forthcoming events

Save the date for the West of Scotland's social highlight in the dental calendar:

Saturday 11 March 2023

Annual Dinner - Rossdhu House, ​Loch Lomond Golf Club

Wednesday 15 March 2023

Presidential Lecture and Branch AGM - Director of Dentistry (DOD) the ultimate portfolio job: the journey there and that view of the future - Peter Ommer

COVID-19 and staying safe

​The BDA recommends the below measures to continue to keep attendees safe during this event:

  • If you feel at all unwell, we encourage you to take a lateral flow test the evening before you are due to arrive - should your test result be positive, we ask you not to attend

  • We advise sanitising your hands on arrival and continue to sanitise/wash your hands regularly throughout the event

  • We offer flexibility to transfer to a future event should you find yourself prevented from attending due to self-isolation or the onset of COVID-related symptoms.

If you have symptoms of COVID-19 (a new, persistent cough; a high temperature; or loss/changes to your sense of taste or smell) we kindly request you do not attend the event, although it is not a legal obligation to do so.

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