Internet Explorer and Edge browser users:
To download Word, Excel or PowerPoint files please right-click on the file you wish to download, and select 'Save target as...'

Tips for effective communication in the dental practice

Event Details

Event Name
Tips for effective communication in the dental practice
Event Type

BDA ONLINE COURSE

Event Subject
Practice management
Topics
Topic Groups(General Dental Practice, Patient Communications, Practice Management)
Date
06/07/2016 - 31/08/2018
Time

00:00 - 00:30

Venue

BDA e-learning

Address
www.bda.org/ilearn, ONLINE
Speakers
CPD Hours
 
Booking Fee(s)

Dental Care Professional: £15.00
BDA member: £20.00
Non member: £35.00

Additional event information

Book Event

To book a place in an event you must be logged into the website.

Login Register

If you do not have a BDA Website ID Pleaseclick here

Contact details

Contact:

Tel:

Email a friend

Email these event details to a friend

Email event

Tips for effective communication in the dental practice   

 

Session synopsis

This sessions looks at the importance of clear communication and provides some top tips for improving communication internally within your team, and externally with your patients.

Lecture filmed at the British Dental Conference and Exhibition 2016.

 

Learning objectives

  • Be aware of the psychological aspects of communication
  • How to make your internal communications more effective – including practice planning, staff meetings, one to ones, staff satisfaction surveys
  • Increase engagement with your patients and demonstrate you are listening to their needs.  

CPD

30 minutes of verifiable CPD

A CPD certificate (in the name of the purchaser) will be available to download once viewing of this online lecture has been completed.

 

About the speaker

Nicki Rowland - photo.jpg

Nicki Rowland, Owner, Practices Made Perfect by Nicki Rowland

Nicki's career began in 1992 as a chartered, state registered physiotherapist with a special interest in head and neck pathology. This included working with oncology patients as well as in an outpatient musculoskeletal department. She has lived and breathed practice management since opening Perfect 32 Dental Practice in East Yorkshire with her husband in 2005. Over the past 10 years, Nicki has nurtured her team to achieve exemplary standards in both clinical and customer service based areas of work and as a result the practice has won countless awards. In 2011, Perfect 32 won The Training Business of the Year Award at the local Chambers of Commerce Awards and in 2012 Nicki herself was awarded Practice Manager of the Year by the UK's Association of Dental Administrators and Managers (ADAM). Recently Nicki has set up her own business, Practices Made Perfect by Nicki Rowland, primarily as a dental consultancy and training organisation. She is impassioned about sharing her knowledge and enthusiasm with other practices to help them survive and grow in the present tough economic and political climates.


How to watch

If you are a BDA member or you already have a BDA website log in then you may purchase this webcast online. Please go to the 'Book Event' box at the top of this page. Once payment has been received a confirmation email, with a link through to the session, will be dispatched.

If you are a BDA member but do not know your website log in, contact the membership team on 020 7563 4550 or membership@bda.org. Alternatively retrieve a password reminder.

If you are a non-member dentist or a dental care professional and do not already have a BDA website login: Unfortunately our online booking system is not available to you at the moment – please order your webcast by downloading the booking form and returning it via email to events@bda.org or call the Events team on 020 7563 4590 and your order will be processed offline.

Please note, webcast bookings are non-refundable.

Should you experience any difficulties please contact the BDA Events team on 020 7563 4590 or email events@bda.org

This lecture is available to view now.