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Tips for effective communication in the dental practice

Event Type
Event Subject
Practice management
Development Outcomes (A, D)
Topic Groups (General Dental Practice, Patient Communications, Practice Management)
Wednesday 6 July 2016 - Thursday 31 December 2020
00:00 - 00:30
BDA e-learning
Address, ONLINE
Booking Fees
  • Dental Care Professional: £15.00
  • BDA member: £20.00
  • Non member: £35.00

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Tips for effective communication in the dental practice   

Session synopsis

This sessions looks at the importance of clear communication and provides some top tips for improving communication internally within your team, and externally with your patients.

Lecture filmed at the British Dental Conference and Exhibition 2016.

Learning objectives

  • Be aware of the psychological aspects of communication
  • How to make your internal communications more effective – including practice planning, staff meetings, one to ones, staff satisfaction surveys
  • Increase engagement with your patients and demonstrate you are listening to their needs.  


30 minutes of verifiable CPD

Download the iLearn CPD Reflection form

A CPD certificate (in the name of the purchaser) will be available to download once viewing of this online lecture has been completed.


About the speaker

Nicki Rowland - photo.jpg

Nicki Rowland, Owner, Practices Made Perfect by Nicki Rowland

Nicki's career began in 1992 as a chartered, state registered physiotherapist with a special interest in head and neck pathology. This included working with oncology patients as well as in an outpatient musculoskeletal department. She has lived and breathed practice management since opening Perfect 32 Dental Practice in East Yorkshire with her husband in 2005. Over the past 10 years, Nicki has nurtured her team to achieve exemplary standards in both clinical and customer service based areas of work and as a result the practice has won countless awards. In 2011, Perfect 32 won The Training Business of the Year Award at the local Chambers of Commerce Awards and in 2012 Nicki herself was awarded Practice Manager of the Year by the UK's Association of Dental Administrators and Managers (ADAM). Recently Nicki has set up her own business, Practices Made Perfect by Nicki Rowland, primarily as a dental consultancy and training organisation. She is impassioned about sharing her knowledge and enthusiasm with other practices to help them survive and grow in the present tough economic and political climates.

How to watch

If you are a BDA member or you already have a BDA website log in then you may purchase this webcast online. Please go to the 'Book Event' box at the top of this page. Once payment has been received a confirmation email, with a link through to the session, will be dispatched.

If you are a BDA member but do not know your website log in, contact the membership team on 020 7563 4550 or Alternatively retrieve a password reminder.

If you are a non-member dentist or dental care professional and do not already have a BDA website login, please fill in this form and we'll set you up with a username and temporary password. Alternatively you can download the booking form and return it via email to or call the Events team on 020 7563 4590 and your order will be processed offline.

Please note, webcast bookings are non-refundable. Should you experience any difficulties please contact the BDA Events team on 020 7563 4590 or email

This lecture is available to view now.