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Was not brought - children's missed dental appointments

Event Type
Event Subject
Practice management
Thursday 21 November 2019 - Thursday 31 December 2020
00:00 - 01:00
BDA e-learning
Address, ONLINE
Booking Fees
  • Dental Care Professional: £30.00
  • Essential Member: £0.00
  • Expert Member: £0.00
  • Extra Member: £0.00
  • Senior member: £0.00
  • Non member: £50.00
  • Student member: £0.00

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Was not brought - children's missed dental appointments 

Please note that only BDA members can currently book online. If you wish to book as a Dental care professional or Non-member please call the Events Team on 020 7563 4590


Session synopsis

This session describes a new ‘Was Not Brought' pathway for managing children’s missed appointments and how this could be implemented in practice.

Lecture filmed at the BDA, London in November 2019


Learning objectives


  • Understanding why children's missed dental appointments may be a safeguarding concern
  • Describe a new 'Was Not Brought' pathway for managing children's missed appointments and how this could be implemented into practice
  • Understanding the benefits to both the dental team and patients when using a standardised approach in managing missed dental appointments.


1 hour of verifiable CPD

Download the iLearn CPD Reflection form

A CPD certificate (in the name of the purchaser) will be available to download once viewing of this online lecture has been completed.


About the speaker

Jen Kirby - photo re-sized for web.jpg

Jen Kirby, Senior Speciality Registrar in Paediatric Dentistry, Sheffield Teaching Hospitals NHS Foundation Trust and Specialist in Paediatric Dentistry   

Jen qualified form the University of Glasgow in 2010 and continued her professional development in general dental practice, community and hospital settings. In 2014 she commenced her specialty training in Paediatric Dentistry in Sheffield, completed a Masters in Paediatric Dentistry with distinction in 2016 and a PG Cert in Medical Leadership with merit in 2017. Jen is now in her final year of specialty training. 

In 2016 she took a secondment from training to commence a Leadership Fellowship, developing pathways focused upon improving the management of missed dental appointments and earlier information sharing with other professionals. Working with the British Dental Association the developed 'Was Not Brought' pathway is now freely available.


How to watch

If you are a BDA member you have complimentary access to this 2019 core CPD webcast. In order to view please ensure you are logged into the website and then you will be able to register for the session using the pink 'Register' button above (top right).

Once you have completed the registration process for the webcast you will receive an automated email containing the link through to view it on the iLearn platform.

Please note it can take a little while for details of new orders to pass between servers. If after receiving your confirmation email you have successfully logged in, but the lecture is not appearing on your iLearn profile, please do give it a few more minutes and refresh your browser if you still have it open. The new session will appear in the top left when it has made it over to your account.

If you are a BDA member but do not know your website log in, contact the Events team on 020 7563 4590 or  Alternatively retrieve a password reminder.

If you are a non-member dentist or dental care professional and do not already have a BDA website login, please fill in this form and we'll set you up with a username and temporary password. Alternatively you can download the booking form and return it via email to or call the Events team on 020 7563 4590 and your order will be processed offline.

Should you experience any difficulties please contact the Events team on 020 7563 4590 or email

This lecture is available to view now.


Looking for face-to-face training on this topic?

We also offer a day-long Adult and child safeguarding training course (covering levels 1 and 2) run at the BDA in London. Take a look at for details. 

Further safeguarding advice and resources can be found at