|09:00||Introductions and gathering objectives|
Gathering skills and attitudes
|09:25||First impressions (group discussion)|
|09:40||Anxious patients – (breakout rooms - work on putting patients at ease)|
|10:30||Professional telephone etiquette (breakout rooms - quiz)|
|11:00||Juggling a busy workload (pre-course questionnaire)|
|11:45||Dealing with difficult patients (case studies in break out rooms)|
|13:00||Close of event|
|Heather Dallas, Managing Director, Dallas Development|
Heather spent ten years as a senior training manager at Deloitte before starting Dallas Development in January 2000. As well as running various programmes for the BDA, Heather is also a motivational and inspiring public speaker and personal coach in personal impact and career development. Her specialist areas are management skills, team working, personal impact, train the trainers, presentation skills, life balance and handling conflict. She is a qualified MBTI Practitioner, Belbin Team Roles Consultant, Strengths Deployment Inventory Consultant and NLP Master Practitioner and Integral Eye Movement Technique Practitioner.
Hear what previous delegates had to say....
“Excellent event. Great interaction with other practices. Very informative.” Sarah, Northern Ireland
“Plenty of tips and helpful strategies for me to put into practice. I feel much more confident in my reception duties.” Rebecca, Essex
“I feel refreshed and empowered to be able to deal with my job effectively.” Michelle, Cornwall
The course will take place on Zoom using the interactive features such as break out rooms and the chat function. Delegate numbers are limited, enabling detailed group discussion. A couple of short breaks will be included to maximise participant's attention spans.
|3 hours 30 minutes CPD|
In order to qualify for a CPD certificate attendees must attend this live session and complete the post-event engagement and evaluation survey.
CPD certificates will be issued once attendance reports have been validated.
|Dental Care Professional |
(non-dentist member of the team)
How to book
Please book online, over the phone or email a completed booking form to email@example.com
(login/register - see top right of page)
020 7563 4590
Print, complete then return a
Login to the BDA website first. Then use the pink 'Register' button at the top right of this page.
If you do not already have a BDA website username and password, fill in this form and we'll set you up with a username and temporary password.
Please note: If you have a GDC number you can use the online system. You do not need to be a BDA member.
Wish to attend but are not GDC-registered? Then please call and we will take your booking over the phone.
All cancellations must be received in writing by email to firstname.lastname@example.org. Cancellations received 7 days or more prior to a virtual event will be entitled to a 100% refund. For cancellations received after this time, no refund will be given. Failure to attend the event on the day will constitute late cancellation and no refund will be given. Certificates will not be issued for partial attendance
Please note: this online event will not be recorded and it will not be possible to view on-demand afterwards.