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Room 3

Sessions include:


09.00-10.00

The Only Way is Ethics?

 Aubrey Craig, Head of Dental Division, MDDUS

  • Understand the topical ethical issues in dentistry
  • Have knowledge of the law in dentistry
  • Be familiar with the work of the GDC.

Aubrey qualified at the University of Dundee in 1987 (BDS) and has worked in hospital posts and as an associate and principal in general dental practice. He gained an FDS from the RCPS Glasgow in 1991, an MPhil in Medical Law from the University of Glasgow in 2001 and an MBA from the Caledonian University, Glasgow in 2009. Aubrey worked as a partner in an NHS vocational training practice in Glasgow from 1994 until 2009 and is a former clinical teacher in restorative dentistry at Glasgow Dental Hospital and School. Aubrey joined MDDUS in January 2006 and took on his role as Head of Dental Division in 2009. With over a hundred years’ experience of assisting members, MDDUS offer dentists access to occurrence-based professional indemnity as well as access to unlimited settlement of damages and uncapped legal costs. Aubrey and his team of experienced dento-legal advisers also provide assistance with patient complaints, claims of negligence and referrals to the GDC.


10.30-11.30

Understanding your roles and responsibilities in relation to IRMER

Barbara Lamb, Specialist Radiographer

  • Be aware of the participants responsibilities under current IRMER legislation with clarification of the regulations as they relate to dental practice.
  • Understand entitlement and training needed for the roles of the duty holders.
  • Clarify the importance of the IRMER procedures in everyday dental practice.

Barbara qualified as a general radiographer in 1974 and, since then has worked exclusively as a specialised radiographer in the dental field. From 1974 to 1979 Barbara was employed in Glasgow Dental Hospital as a radiographer.  She then worked as a single handed radiographer in dental practice from 1982 to 1998 as well as providing radiography support to a number of dental research projects before returning to work at Glasgow Dental Hospital from 1998 to 2008.   Since becoming self-employed in 2008, Barbara has specialised in delivering CPD on all aspects of IRMER, travelling all over the UK giving practical based workshops and lectures as well as delivering courses which qualify dental nurses to take radiographs. Barbara also provides dental team "in practice training" and IRMER courses which allows the sessions to be tailored to the specific circumstances of individual practices. All courses are tailored to the needs of dentists, dental hygienist/therapists, dental hygienists and dental nurses working in general dental practice, community dental services and hospital dentistry settings. Barbara presents the dental radiography component of the BSc  undergraduate course of the Universities of Edinburgh and the Highlands and Islands in Oral Health Sciences.


11.35-12.35

Skill mixes in dental teams

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Jane Dalgarno, President, BADN

  • Explain the use of  skill mix within Primary Dental Care teams
  • Discuss the role of the dental nurse practitioner in providing preventative dental care.

Jane, BADN President, works as Clinical Workforce Development Manager for the Community Dental Services (CIC) in Bedford, holds a BSc (Hons) in Primary Dental Care and is currently working towards an MSc in Applied Dental Professional Practice. Jane started her career in Dental Nursing in 1986 on a youth training programme in general dental practice in Luton, passing the National Certificate in November 1993. Since qualifying, she has completed qualifications in Oral Health Education, Sedation and Dental Radiography, gained her Certificate in Post Compulsory Education and also holds the City & Guilds A1/A2 assessors award.  She currently teaches on the Oral Health Education Certificate and Certificate in Dental Sedation Nursing courses, is an examiner for the National Examining Board for Dental Nurses for the National Diploma and for the Certificates in Oral Health Education and Dental Sedation Nursing Awards.  Jane is also Programme Director for the Foundation Degree in Advanced Dental Nursing  for Health Education Kent, Sussex and Surrey. Jane joined the Bedfordshire Community Dental Services in 1995.  The service subsequently became the Personal Dental Services in 2001 and Community Dental Services, a social enterprise, in 2011. Jane is also a member of the Faculty of General Dental Practice (UK) and of the Society for Education and Training, and sits on the  Local Dental Education Committee in Bedfordshire, as well as the NEBDN Sedation Committee.  She was previously the Seconded Member for Education to BADN Council, and BADN Regional Coordinator for London and the South East.



13.35-14.35

Safeguarding vulnerable children

Richard Welbury, Professor of Paediatric Dentistry, University of Central Lancashire

  • Recognise a child and a family in need of help
  • Know where and to whom to go to for advice
  • Recognise types of physical injuries on the head, neck, and face
  • Recognise the impact of dental neglect with regard to general neglect

Richard qualified in dentistry (1978) and medicine (1984) from the University of Newcastle-upon-Tyne. He gained his PhD in 1989 and in 1991 he was appointed Consultant/Senior Clinical Lecturer in Newcastle. Between 2001 and 2015 he was Professor of Paediatric Dentistry in Glasgow and in November 2015 he joined the staff of the University of Central Lancashire. He has published over 150 scientific articles and is a co-author of five textbooks. ‘Paediatric Dentistry’ is the recommended text in all UK and Ireland Dental Schools. He was President of the British Society of Paediatric Dentistry (2001-2002) and President of the European Academy of Paediatric Dentistry (2006-2008). He is currently Dean of the Dental Faculty of the Royal College of Physicians and Surgeons of Glasgow.


14.55-15.55

Handling Complaints: the do's and don'ts!

 Aubrey Craig, Head of Dental Division, MDDUS

  • Understand why patients complain
  • Learn from complaints and how to avoid them
  • Understand how to communicate with patients who complain.

Aubrey qualified at the University of Dundee in 1987 (BDS) and has worked in hospital posts and as an associate and principal in general dental practice. He gained an FDS from the RCPS Glasgow in 1991, an MPhil in Medical Law from the University of Glasgow in 2001 and an MBA from the Caledonian University, Glasgow in 2009. Aubrey worked as a partner in an NHS vocational training practice in Glasgow from 1994 until 2009 and is a former clinical teacher in restorative dentistry at Glasgow Dental Hospital and School. Aubrey joined MDDUS in January 2006 and took on his role as Head of Dental Division in 2009. With over a hundred years’ experience of assisting members, MDDUS offer dentists access to occurrence-based professional indemnity as well as access to unlimited settlement of damages and uncapped legal costs. Aubrey and his team of experienced dento-legal advisers also provide assistance with patient complaints, claims of negligence and referrals to the GDC.


16.00-17.00

Control Your Chimp: Check, challenge, change your behaviour to help reduce the stress in your life

Illona McLay, Dental Business and Selling Skills Coach

  • Recognise and discuss the different types of stress
  • Recognise the mind traps each of us have and how to control them to lessen the impact on your work/life balance
  • Utilise the resilience to stress plan - called check, challenge and change.

Illona's forte is coaching people in how to help identify and resolve the critical issues within their practices, ethically sell their services and grow their business. A qualified Reed trainer and Coach, her experience in sales, business development and people management is vast. She works with many Dental Practices coaching on High Performance Teams, Exceptional Customer Service and Ethical Selling Skills. Every year providing CPD courses on Business Development, Stress Management and materials courses for VDPs for NHS Education for Scotland. Illona also runs a number of successful TCO/ICO, Receptionist and Practice Managers Courses. A key speaker DCP Conference,LDC and various Study Groups she also runs Sales Training  Courses for representatives of 3 major dental manufacturers.

 

Further information

Download the full event programme.