Internet Explorer and Edge browser users:
To download Word, Excel or PowerPoint files please right-click on the file you wish to download, and select 'Save target as...'

Risk of litigation - is it real and should you be worried?

Event Type
Event Subject
Business management
Development Outcomes (A, B, D)
Topic Groups (Business Management, Complaints Handling, Indemnity, Risk)
Friday 1 July 2022
09:10 - 17:10
British Dental Association
64 Wimpole Street, LONDON, W1G 8YS, England
Jane Merivale, Len D'Cruz, Kevin Lewis
Booking Fees
  • Dental Care Professional: £125.00
  • Essential Member: £150.00
  • Expert Member: £150.00
  • Extra Member: £150.00
  • Senior member: £150.00
  • Non member: £200.00

Book Event

To book a place on an event you must be logged into the website


Attend an event if you don't have a BDA website ID

Contact details

Contact BDA Events

Tel 020 7563 4590

Email a friend

Email these event details to a friend

Email event

The risk of litigation - is it real and should you be worried?

Friday 1 July 2022   |   LONDON 


Do you ever think that there is too much fear and negativity in and around dentistry? It's time to find out the facts, explode the myths and stop worrying about being sued or being hauled before the GDC. Whatever kind of dentistry you do and irrespective of the mix of patients you are treating, you can have a successful and trouble-free practising life by doing some remarkably simple things and making a few small changes. 

Our expert speakers share a combined 70+ years of experience in the dento-legal field and will ensure that your day is informative, empowering and packed with useful tips for how to keep your patients happy and keep lawyers at a safe distance.

Learning objectives:

  • Gain a better understanding of risk, your own attitude to it and how it can impact your clinical and patient management decisions
  • Recognise facts and myths about patient dissatisfaction and complaints, the likelihood of being sued or investigated by the GDC, and the 'riskiest' areas of dentistry  
  • Discover a range of proven techniques for managing patient expectations and maximising their satisfaction while minimising the potential for complaints, litigation and other forms of dento-legal challenge
  • Be better equipped to manage situations and people when things don't go to plan. 
Learning content:

Lecture-based sessions with the opportunity to ask questions to the speakers.

Here's what attendees said about the Risk of litigation

launch event in January 2020 event.....

"Honest, clear, refreshing approach to dental indemnity and a positive view of risk for dentists."    W. Williams, Practice Owner and Dentist, Berkshire

"Please spread the word to the whole dental profession. It should be compulsory CPD!"   C. Spedding, Dentist, Kent

"Myth busting"   T. Ashraf, Practice Owner and Dentist, London



Speakers throughout the day:  Len D'Cruz, Kevin Lewis, Jane Merivale

NB Programme subject to change


​Registration and refreshments


​Opening remarks from the Chair, Len D'Cruz


​Should you be worried?

  • Why do dentists worry about litigation?

  • Understanding the interaction between dentist, environment and the patient that generates risk

  • Understand the factors affecting your risk status

  • Are claims and GDC cases going up or down?


​Morning refreshments


​How you can reduce your personal risk

  • Caring for yourself

  • Caring for the patient and managing the team interactions

  • Caring for the practice.




​Where is the quicksand?

  • What are the hot topics that might cause problems in practice?

  • What can we do about them?


​Afternoon refreshments


​What should you do if things go wrong?            

  • Some key messages when managing problems - from complaints and beyond

  • Key aspects of practice management and staff procedures to evaluate when things go wrong.


​Indemnity - look before you leap            

  • What to look for in a policy to ensure you have the correct cover to satisfy your needs

  • Understand the differences between different types of indemnity policies and how to make the right choice.


​Meet the team networking reception with refreshments 


​Close of event


Len D'Cruz - new photo (0A11613) for web.jpg

​Len D'Cruz

GDP and Practice Owner, London and Head of Indemnity, BDA

Len is a general dental practitioner, running a seven-surgery mixed NHS and private practice in North East London. He is an experienced vocational trainer for the London Deanery.

He is also a dento-legal advisor for the BDA. He has published "Legal aspects of general dental practice" and "Understanding NHS dentistry" and writes and presents regularly about legal and ethical issues as well as NHS contractual issues.

He is also an ORE examiner for the Royal College of Surgeons exam and is lead lecturer for the MA in Dental law and Ethics at the University of Bedfordshire. He also sits on the Editorial Board of Dental Update.

​Kevin Lewis

Former Dental Director, Dental Protection and Special Consultant, BDA Indemnity

After 20 years as a full time GDP, Kevin spent 27 years in various capacities at Dental Protection including as a member of its original Board in 1989 and later as Dental Director 1998‐2016. He was on the Council (Board) of MPS and a member of its senior management team.

Since 2018 he has been working as a Special Consultant to the BDA, having been involved in the development of BDA Indemnity which launched in June 2019 in collaboration with Royal and Sun Alliance Insurance (RSA).

He has written a regular monthly column in the dental press continuously for more than 40 years, and contributes many articles and book chapters to other publications. He is an Honorary Member of the British, Irish and New Zealand Dental Associations and also of the British Society for Restorative Dentistry.

Kevin is a Founder and Trustee for the (hopefully to be Royal) College of General Dentistry.

JM - Dento-legal matters - resized.jpg

​Jane Merivale

Senior Dento-legal Advisor, BDA

Jane has accumulated two decades of dento-legal experience, while also leading a successful practice in South London. With a Master of Laws (LLM) in Medical Law from Cardiff University, Jane rose up the ranks at Dental Protection to become one of the foremost authorities in her field.

On top of extensive experience of complex UK cases, she has served as Head of Dental Services for dentists in both Singapore and Malaysia, leading the assessment, recruitment, training and development of new advisors, and was instrumental in the creation of the 'Communication in Dentistry' and 'Record Keeping' risk management programmes.


5.5 hours CPD

Development outcomes: A, B and D

The seminar meets the educational criteria set by the GDC for enhanced CPD and is certified by the British Dental Association.


​BDA members: £150
Non-members: £200
 Dental care professionals: £125

All costs includes refreshments, a standing lunch and course documentation (where applicable). This event is exempt from VAT.

How to book

**Please book online, over the phone or email a completed booking form to**




BDA members can book online
(login to register - see top right of page)

By phone

020 7563 4590

By booking form

Print, complete then return a 

booking form.

Booking online:

Login to the BDA website first. Then click the pink 'Register' button at the top right of the page.

If you do not already have a BDA website username and password, fill in this form and we'll set you up with a username and temporary password.

Please note: You do not need to be a BDA member to book an event online.

Having problems booking online? Then please call the team on 020 7563 4590 and we will take your booking over the phone.


British Dental Association

64 Wimpole Street




If you wish to arrange an overnight stay before or after the event please contact MICE Concierge our appointed hotel booking agency by email or call 01438 908770.

Full terms and conditions (including cancellation policy).