Terms and conditions

Accreditation

All events meet the educational criteria set by the General Dental Council (GDC) for verifiable CPD and are certified by the British Dental Association (BDA). Due to regulations, refreshment and lunch breaks cannot be counted towards your verifiable CPD hours. Each individual event page details the number of hours of verifiable CPD that each event provides. Events that cover the recommended GDC CORE CPD subjects are indicated with:  

Core CPD

 

Booking terms and conditions

Full payment must be made prior to the date of the event. Once a booking is submitted and received by the BDA the booking constitutes a firm booking which can only be cancelled in accordance with our cancellation policy set out below.

 

Registration and payment details

Payment must be made in sterling in advance of the event in order for your booking ro be processed. If payment has not been received two weeks before the event, credit card details will be required to guarantee and process your booking.

The event fee includes refreshments, lunch and all course/seminar documentation.

Cancellation policy

All cancellations must be received in writing either by email to events@bda.org, or by post to The Events Department, BDA, 64 Wimpole Street, London W1G 8YS. This must then be followed by a telephone call to confirm receipt.

Cancellations received 29 days or more prior to an event will be entitled to a 100% credit voucher or refund. Cancellations received between 15 days and 28 days (inclusive) prior to the event will receive a 100% credit voucher to attend a future BDA event or a 75% refund. For cancellations received between 1 day and 14 days (inclusive) prior to the event, no credit voucher or refund will be given. Failure to attend the event on the day will constitute late cancellation and no credit voucher or refund will be given. Substitutions are welcome at any time.

Programme changes

Due to unforseen circumstances the programme may change and the BDA reserves the right to alter the venue and/or speakers. Any substitutions or alterations will be updated on our website as soon as possible.

BDA reserves the right to cancel events if enrolment criteria are not met or when conditions beyond its control prevail. Every effort will be made to contact each enrolee if a programme is cancelled. If a programme is not held for any reason, BDA's liability is limited to the refund of the programme fee only.

The BDA is not responsible for any loss or damage as a result of a speaker substitution, alteration, cancellation, or postponement of an event. The BDA shall assume no liability whatsoever if an event is altered, rescheduled, postponed or cancelled due to a fortuitous event or unforeseen occurrence that renders performance of an event inadvisable, illegal, impracticable or impossible.

For purpose of this clause, a fortuitous event shall include, but shall not be limited to: an Act of God; governmental restrictions and/or regulations; war or apparent act of war; terrorism or apparent act of terrorism: disaster; civil disorder, disturbance, and/or riots; curtailment, suspension, and/or restriction on transportation facilities/means of transportation; or any other emergency.

 

Certificate of attendance

A certificate of attendance will be provided at the end of each event and issued to delegates in return for a completed evaluation form (in line with GDC CPD guidelines).

 

Travel and accommodation

Delegates are responsible for the arrangement and payment of their own travel and accommodation, unless specified otherwise. There are occasions where BDA will arrange a special room rate at a number of hotels. If this is the case it will be detailed on the promotional literature and webpage for that event.

If you wish to stay overnight during any BDA event please contact MICE Concierge, our appointed hotel booking agency, directly on 01438 908 777 or email them at hello@miceconcierge.com  

 

Additional requirements

Please notify the BDA when booking (and at least one month before the event date) if you have any additional special requirements to guarantee availability e.g. dietary, wheelchair access, large print, hearing loop etc

 

Dissatisfaction with an event

BDA takes complaints very seriously indeed and tries to ensure that all users are pleased with their experience of our service. Those persons who make a complaint will be dealt with courteously and promptly so that the matter is resolved as quickly as possible.

Our aim is to react to complaints in the way in which we would want our complaint about a service to be handled. We learn from every mistake that we make and we intend to respond to complainant's concerns in a professional manner.

Should an issue present itself whilst attending a BDA event, you are encouraged to raise this with a member of the BDA Events team working onsite. Wherever possible the team will endeavour to resolve any issues as the event takes place. 

If you are dissatisfied with an event for any reason, please contact Elise Cole, Head of Events. Please either send an email to elise.cole@bda.org or write to BDA, 64 Wimpole Street, London W1G 8YS.

 

Further information

For further information on the programme and arrangements for the event please contact: 

The Events Department 
British Dental Association 
64 Wimpole Street 
London W1G 8YS 
Tel: 020 7563 4590 | events@bda.org