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The essentials of staff management: a two day course

Event Type
Event Subject
Practice management
Development Outcomes (B, D)
Topic Groups (Education & Development, Patient Communications, Practice Management)
Thursday 12 September 2019 - Friday 13 September 2019
09:30 - 16:30
British Dental Association
64 Wimpole Street, LONDON, W1G 8YS, England
Alison Miles-Jenkins
Booking Fees
  • Dental Care Professional: £270.00
  • Essential Member: £355.00
  • Expert Member: £355.00
  • Extra Member: £355.00
  • Senior member: £355.00
  • Non member: £455.00
  • Student member: £355.00

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Contact details

Contact Susie Mulcahy

Tel 020 7563 4590

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​The essentials of staff management: a two day course

Gain the fundamental skills needed to succeed as a manager

Thursday 12 September to Friday 13 September 2019 | London

Alternative date:
Thursday 12 - Friday 13 March 2020



People management skills are not necessarily something you think about when you set out in a career in dentistry. Progression into a senior position, whether a dentist or DCP, can bring the responsibility of managing members of staff, which can often be a challenging and time consuming part of the role, especially when your progression has been on the merit of your clinical achievement rather than your managerial experience.

This comprehensive two day course will provide new managers with the fundamental skills needed to succeed and will also refresh the skills of existing managers, providing updated tools and techniques to use in this ever changing industry.

Registration is from 09:00, presentations start at 09:30.

Learning objectives

  • Know how to select and recruit the right people for the job
  • Appreciate how to manage yourself as ‘the manager’
  • Gain leadership skills and understand different leadership styles to suit you and your team
  • Know how to manage staff performance; providing support and giving feedback
  • Be able to review staff development through effective appraisals
  • Understand the importance of clear, two way communication and how to embed it in your team.

How to book

Book Online


BDA members can register online

(login/register - see top right of page)

Book by phone

By phone

020 7563 4590

Booking Form

By booking form

Print, complete then return a

 booking form


To book online:

Login to the BDA website first. Then use the pink 'Register' button at the top right of this page.

Please note: If you have a GDC number you can use the online system. You do not need to be a BDA member.

If you do not already have a BDA website username and password, fill in this form and we'll set you up with a username and temporary password.

If booking online, please email us any dietary requirements.



​BDA Member: £355

Non Member: ​£455 ​DCPs: £270


The fee includes refreshments, lunch and all course documentation.


Alison Miles-Jenkins (resized for website).jpg Alison Miles-Jenkins,  Chief Executive, Leading Light Learning

Alison is Chief Executive of Leading Light Learning, formerly Training to Achieve, the training and management development consultancy. She has 30 years' experience in management and business development, marketing and has been described as an 'inspiration' to the dental profession. 

Alison has been working in the dental sector since 1998 with clients including the GDC, DCS, West Midlands Dental Deanery and numerous dental practices throughout the UK. With many other clients in diverse business sectors, Alison has helped more than 45,000 professionals and business owners become better at managing their staff and running and growing their businesses. 

Alison is also a Fellow of the Chartered Institute of Personnel and Development and has taught Chartered Management Institute courses at the highest level. She is also a regular contributor to professional and clinical magazines and journals, and was the winner of an Education and Lifelong Learning Award in November 2010. 


11 hours CPD

This training course meets the educational criteria set by the GDC for Verifiable CPD and is certified by the British Dental Association.


British Dental Association
64 Wimpole Street, London, W1G 8YS