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Counselling and emotional support

Through Health Assured you are supported by a comprehensive service known as an 'Employee Assistance Programme' (EAP); all members can access it regardless of employment status.

An EAP is a confidential benefit designed to help you deal with personal and professional problems that could be affecting your home life or work life, health and general wellbeing. You can access a helpline 24/7, 365 days a year.



24-hour helpline

The service is a complete support network that offers expert advice and compassionate guidance 24/7, covering a wide range of issues. We strongly believe in providing an EAP service that offers not only reactive support when someone needs it but also proactive and preventative support to deliver the best possible outcomes.


Health Assured pride themselves on offering the highest level of service quality, assured through the calibre of people we employ and our exceptional clinical governance infrastructure.


Health Assured, in partnership with the BDA, provides all members with complimentary access to an enhanced Employee Assistance Programme (EAP).


Services Available

Health Assured offers cover for you and, in some cases, your immediate family (that is your spouse or partners and dependent children aged 16 to 24 who are in full time education or living in the same household), 24 hours a day, 7 days a week, 365 days a year:  


Wellbeing Portal

In addition to the counselling support and advice, we also offer a virtual library of wellbeing information. These informative articles and self-help guides provide support on a range of health and advisory issues, as well as instant guidance to aid of an employee’s physical and mental health.


We understand that the information needs to be available in a way that is suitable for you, whenever you require it. From simple lifestyle changes to advice for many of life's most common concerns, the portal offers:


  • Interactive health assessment providing personal tailor-made dietary tips and fitness plans

  • Fitness and lifestyle advice, such as detoxing methods

  • Four week self-help programmes

  • Mini health checks

  • Financial wellbeing articles

Health e-Hub Mobile App

Sometimes it can be difficult to balance the pressures of work with the demands of home life. When daily life feels overwhelming you need help and support to deal with the practical and emotional challenges you may be facing. The free Health Assured app offers access to holistic health and wellbeing support at the tap of a finger anywhere and anytime.


  • Support videos and webinars

  • Four-week programmes

  • Home life support and advice

  • Work life assistance

  • Physical and emotional health

  • Mini health checks

  • Life Support

  • Emotional Health

  • Physical Health

  • Online CBT

  • Wellbeing videos and webinars

  • Medical information


To find out more information on what services Health Assured can provide, please visit or contact 0800 030 5182.



Are my calls confidential?

All calls are confidential between the caller and their counsellor or advisor.

Exceptions can occur only if there is serious risk of harm to the caller or others. In such circumstances, the caller will always seek guidance before breaching confidentiality.

Analytical usage data may be shared with the BDA (excluding identifying factors)


Who can use this service?

We believe that the best way to support you is to support your immediate family as well: Partners and dependents* can access the telephone helpline. Structured telephone counselling extends to partners and dependents also.

*Health Assured define dependents as living in the same household, aged 16 to 24 and in full time education.


What services are available?

  • Comprehensive telephone helplines available 24/7

  • Formal counselling, in the form of either face-to-face or telephone sessions (as applicable)

  • Online video counselling and online CBT (as applicable)

  • Health and wellbeing portal

  • Health e-Hub app

  • Critical incident support

Is the service restricted to issues dealing with stress?

Health Assured can provide additional support for a variety of personal matters, such as:


  • Personal legal information or tax support
  • Family issues including childcare and eldercare
  • Housing and tenancy concerns
  • Bereavement or loss
  • Relationships and marital changes
  • Medical information

What’s included with the critical incident support?

Our trauma trained counsellors focus on solving an immediate and identifiable problem, enabling you to return to your daily routine quicker. If you require follow-up support, we are able to provide counselling across the UK and Republic of Ireland.

What is the “Health Portal” and “Health e-Hub app”?

We understand that the information available needs to be accessible to you, whenever you require it. Our online health and wellbeing portal and Health e-Hub app features a range of tools available 24/7, including:


  • Interactive health assessments

  • Fitness and lifestyle advice

  • Personal coaching tools

  • Self-help programmes

  • Work life information

  • Mini health checks

  • Home life support

  • Health calendar

  • Newsletter articles

  • Budgeting tools

  • Webinars