Cambridge Section - Complaints - stop worrying and start enjoying dentistry

What to expect

Join us for an insightful evening with speaker Len D'Cruz who will review the types of complaints practices receive, how to prevent them and manage them and why we should stop worrying about litigation and start enjoying dentistry. The lecture will focus on providing an overview of the triggers for complaints, how we can prevent them, manage them and also learn from them.

Timings

18:00 Registration and exhibition

18:30 Buffet and networking

19:15 Lecture - Len D’Cruz

21:00 End

Learning objectives

• Understanding where complaints come from
• Strategies to prevent complaints
• Recognising things go wrong
• Reviewing how the GDC and the claims landscape has changed
• Considering simple strategies for managing complaints.

Development outcomes

A, D

Meet the speaker

Len qualified from the Royal London Hospital in 1989 and did his vocational training at Whipps Cross. Len was a Foundation trainer for the London Deanery for over 20 years. He is an Examiner for the Overseas Registration Exam (ORE). He completed a Masters in Law at Cardiff in 2003 and the Certificate in Practice Appraisal from the FGDP in 2004. He completed a Postgraduate Certificate in Medical education from the University of Westminster in 2009 and has completed his FGDP Mentoring Certificate in 2012. He completed a Certificate in Insurance in 2021. He currently splits his time between clinical general dental practice in Watford Green with his wife who is a dentist, and his role as Head of BDA Indemnity. He is Lead Lecturer at the University of Bedfordshire for the PGCert in Dental Law and Ethics. He has co-authored Dental Law and Ethics and Understanding NHS Dentistry. He writes and lectures regularly on dento-legal issues and has published articles in Dental Update, the British Dental Journal and the FGDP journal amongst others.