High Wycombe and Aylesbury Section: How to achieve behavioural change

What to expect

This lecture will show how crisis negotiators attempt to achieve behavioural change in humans, in highly emotional and critical situations. The event will give delegates an opportunity to listen to this different aspect of work, and to identify methods and techniques that might be to help dentists, their teams, and especially their patients, to change their behaviour and so improve healthcare.

Timings

18:30 Registration

19:00 Lecture - Sean Cunningham

20:30 End of lecture and dinner

Learning objectives

• Understanding the steps of the behavioural change stairway
• Knowledge of the eight active listening mechanics used by crisis negotiators
• Learning how negotiators see a difference between persuasion and influence
• Acquiring techniques that will help to achieve change in others

Development outcomes

A, C and D

Meet the speaker

Sean advised the UK Government on all hostage-related issues from 2007-2011. This was the culmination of a police career that saw him serve with both the Flying Squad and as Head of Technical and Conventional Surveillance. He was a crisis and kidnap negotiator for 10 years and was awarded an OBE for international hostage negotiation.

Since leaving the police he has worked for three multi-national businesses where he has led investigations into corruption, money laundering, assaults and deaths.

He is currently the Group Crisis Manager for a global renewable energy company.