I recently completed the Accredited Representative training, which was delivered in two parts. The programme provided a comprehensive and insightful introduction to the role of a representative, and afforded the knowledge and skills required to support members effectively.
Introduction to the Employment Relations team and the role of a representative
The first part of the training took place virtually, bringing together 13 new representatives from across the country. It was during this session that we were introduced to the Employment Relations team and explored the key attributes that make for a successful representative.
The role is multifaceted, and involves listening to the concerns of members and offering help to understand policies and procedures. In addition, we are a reassuring and supportive presence for members during formal meetings, where appropriate, which can be anxiety and stress provoking. Representatives also need to have the ability to instil a positive and collaborative working relationship with management; maintaining open dialogue to ensure the implementation of positive and favourable workplace policies.
Most importantly, the training reinforced that we are part of a wider supportive network and that representatives are not expected to have all the answers. It is equally important to know when to approach the Employment Relations team for further advice and guidance.
In-person training at Wortley Hall, Sheffield
The second part of the training took place over three days, at the historic Wortley Hall. Wortley Hall has a long‑standing connection with the trade union movement, making it a fitting setting for representative training. The beautiful surroundings provided an ideal environment for focused discussion and learning.
During the stay, we discussed our workplace mapping exercise, which helped us understand the size, structure and hierarchy of the dental workforce in our areas. This exercise highlighted the current number of members and non‑members in the workforce and encouraged us to think proactively about member engagement and recruitment. ‘Shouting about our wins’ through sharing positive outcomes and achievements helps to solidify the benefits that membership offers.
We explored key topics such as sickness absence, grievance procedures, and direct and indirect discrimination. We touched on the Equality Act and the role of Equality Impact Assessments, especially with regards to workplace decision-making. Through worked scenarios, we reviewed the current terms and conditions of service, which underlined the importance of having a clear and structured framework from which to ask appropriate questions and to feel confident raising concerns if new workplace policies attempt to contravene these conditions.
One of the most valuable aspects of the training was getting to know like‑minded colleagues, many of whom have already faced challenges in their workplaces. It was particularly interesting learning from their experiences and realising that across the country, similar challenges exist.
An orchestra has more volume and impact than a solo performer.
Overall, the Accredited Representative training was extremely enjoyable and reinforced the importance of effective representation and collective voice. To anyone considering taking on the role, I would wholeheartedly encourage it. An orchestra has more volume and impact than a solo performer.
Our thanks
On behalf of the group, I would like to extend our thanks to both the Employment Relations and Policy teams. Together, they delivered our training with clarity and patience. Thank you for giving us the knowledge and skills needed to carry out our new role effectively.
Learning first hand from Taanya Stevens, an experienced and accomplished representative, was especially profound. Her honest reflection reminded us that confidence develops with experience.
As we now take our place amongst a network of experienced representatives, we do so with a shared purpose: to support members, to fight for causes that truly matter and to stand up for the profession.
