Wales: ‘Help Us Help You’ social media toolkit​

6 December 2022

The way NHS services are accessed in Wales has changed over recent years. The NHS Wales "Help Us Help You" campaign aims to provide clear, simple information about which services have changed and how the public can access them in a straightforward way, and how they can help themselves in managing their health.

The information will enable people across Wales to make better decisions when accessing NHS services and ensure that people in Wales understand how to get the right care, in the right place, at the right time.

The assets, which are produced in English and Welsh can be accessed using the password 'helpushelpyou' and include a series of animated videos, with each of them created in a square 1:1 ratio ready for use across social media channels. You can also post them on your practice website.

There are several dentistry related videos - one on recall, one on keeping your mouth healthy, and one on what to expect when visiting the dentist. A PDF guide gives information about the assets in Welsh and English, to help in your communications with patients. 

The key messages shared in the videos are that better health starts with you, the many ways to access the NHS in Wales, how to get the right care the first time, the various ways to access different primary care services and how to access help and advice from home or workplace.