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Setting and collecting fees overview

Ensuring the prompt collection of fees is crucial to maintaining cash flow and keeping your business operational, and patients need clarity about the fees they need to pay and when.

Fee collection in your dental practice

Clear and consistent fee collection supports your practice’s financial stability and helps patients understand what to expect. This advice outlines practical steps to create reliable, patient-focused systems for collecting fees.

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Communicating dental fees to your patients

Guidance for dental practices on how to communicate fees clearly, confidently, and in line with regulatory expectations, helping patients understand costs and make informed decisions.

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Dentistry is one of the few NHS services where patients pay a contribution towards the cost of care. Generally, the banded fees are reviewed annually and any increases are made for 1 April. If you offer NHS treatments, you should publish the charges in the public areas of your practice. 

For those offering private treatment, the fee setting process requires a disciplined approach to identifying all your costs and realistically setting an income that covers your general and day-to-day expenses.