Overview
Dental practices, as employers, have a duty to provide a safe working environment for all members of the team. This includes taking all reasonable steps to prevent and respond to harassment, sexual harassment, violence, aggression and other inappropriate behaviour, whether this arises from colleagues, patients, contractors, visitors or other third parties.
While incidents of this nature may be uncommon, the impact can be significant on an individual's wellbeing, confidence, and ability to carry out their role effectively. Practices should seek to create an environment where concerns can be raised appropriately, handled consistently and addressed in a timely manner. Having clear procedures in place can help staff understand what standards of behaviour are expected, what support is available, and what steps may be taken if concerns arise.
A proactive approach can assist practices in identifying risks, promoting professional standards and enabling a positive workplace culture. It can also help ensure that managers and staff understand their respective roles and responsibilities, reducing uncertainty when responding to difficult situations. Where concerns are reported, established processes can support fair and proportionate decision-making, while helping practices meet their legal and professional obligations.
Measures such as risk assessments, appropriate policies, staff training, reporting mechanisms and periodic reviews can contribute to a working environment where team members feel respected, supported and able to carry out their roles effectively. Particular consideration should be given to interactions with patients and visitors, as members of the public may not always understand the standards of behaviour expected within a healthcare setting.
This advice outlines practical measures that practices may wish to consider when developing their approach to preventing and managing third-party harassment, aggression and violence in the workplace. Our guidance is supported by a range of downloadable templates, available to Expert members, covering many of the practical steps that practices can take as part of a wider risk management strategy.
