A motivated and enthusiastic team will benefit the practice. Performance management involves making sure team members contribute to the overall performance of the practice. It incorporates the continuous development of individuals and teams and managing behaviour to ensure that people behave in a way that fosters better working relationships.
Everyone working at the practice needs to know what is expected of them, to receive feedback on their performance, be given the opportunity to develop (both personally and professionally) and be encouraged to take on responsibilities that reflect their abilities.
Developing an appraisal procedure for reviewing and managing the performance of all team members will help you ensure a consistent and fair approach and will encourage individuals to be more engaged and loyal.
Key learning points
This advice will help you to improve communication, motivate your team and use performance appraisals effectively by:
- Identifying opportunities to communicate with your team members – informally and through more structured formal meeting
- Developing a structure for practice meetings that will help the team be focussed and motivated
- Develop an effective process for appraisals to consider individual performance, recognise achievements and identify opportunities for career development.