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IN-PERSON EVENT, hosted by Aberdeen, Highlands and Inverness Section

What to expect

Join Jenny Murray for an insightful and practical session designed to support dental professionals in navigating patient complaints with clarity and confidence.

Patient complaints can be challenging, but they also offer valuable opportunities to build trust and enhance the quality of care. In this session, Jenny explores the most common causes of complaints in general dentistry, along with the legal and ethical frameworks that guide effective complaint management.

You will gain a clear understanding of what is expected of practitioners, alongside practical, real-world strategies for responding to concerns in a professional and constructive way. Jenny will share tips to help you handle complaints with confidence, turning potentially difficult situations into positive learning experiences.

Whether you are new to practice or simply looking to refresh your knowledge, this session will leave you feeling better prepared and more confident in managing complaints should they arise.

Timings

18:00 Registration and light refreshments

18:30 Lecture - Jenny Murray

20:00 End

Learning objectives

  • To understand the common causes of complaints
  • To review relevant law and guidance that apply to complaints
  • To understand what’s required of you as a practitioner
  • To feel more confident in dealing with a complaint if it happens.

Development outcomes

A, B and D

Meet the speaker

Jenny Murray Senior Dental Liaison Manager for Scotland and NI, DDU

Jenny Murray is the Senior Dental Liaison Manager for Scotland and Northern Ireland at the DDU, bringing over 12 years of experience supporting dental professionals. She has a strong understanding of the evolving dental landscape and regularly delivers dento-legal seminars to help practitioners navigate complex professional challenges. Jenny is passionate about helping members get the most value from their membership and providing practical, informed guidance tailored to their needs.

More information

Please email [email protected] with your dietary requirements so we can ensure these are accommodated for on the night.

Would you be interested in getting involved in the Aberdeen, Highlands and Inverness Section?

We are looking for enthusiastic members to join the Aberdeen, Highlands and Inverness Section committee. A role on the committee is a great way to get involved in the BDA at a local level and to help provide and shape local educational and networking events. It’s also great to have on your CV!

A brief description of the different roles in a committee is available here

The Section has the support of the centrally-based Local Services team who are on hand to help and advise on any aspect of running the Section and planning events.

If interested, or for more information, please contact us at [email protected]

Want to hear about all our upcoming local BDA events?

Make sure your email preferences are up to date on the ‘My BDA’ section of the BDA website.

Once logged into the site, on a laptop click on the dropdown arrow next to your name, top right of the page, to see ‘My BDA’. Or on a phone, select the three lines in the top right hand corner of the page.

You don’t need to be a BDA member to have an account!

Curl Aberdeen, Eday Walk, Aberdeen AB15 6LN

Curl Aberdeen is a busy six sheet curling club in the heart of Aberdeen and it also has top of the range conference facilities.

Ample on-site parking.

Venue map

Connect with us

Learn more about our North of Scotland Branch and join the North of Scotland Branch Facebook group.