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We provide our members with expert and impartial advice in tough situations.


Advice (A to Z)

All members can access our extensive range of expert online advice. Have a look at the range of topics covered below or see our handy A to Z list.

One-to-one advice

Every day our expert advisors provide Extra and Expert members throughout the UK with unlimited, one-to-one advice via phone and email. Call 020 7935 0875 or email

Templates, checklists 

and audits


Expert members also have access to our full range of practice templates, checklists and audits.

Advice by topic


Working in general practice, contract checking, careers opportunities, seminars

Employing staff

Contracts, pay, maternity, sickness, disciplinaries, grievances

Employment relations

Flexible working, contract terms and conditions, organisational change, redundancy

GDPR/Data protection

Advice on GDPR, protecting information

Health and safety

Autoclaves, waste, infection control, radiation, risk assessment

Legal obligations

Complaints, FOIA, confidentiality, data protection, disabled access

National standards

CQC, HIW, RQIA, CPI (Scotland)

NHS and commissioning

NHS dentistry - England, Northern Ireland, Scotland and Wales and

Patient care

Consent, sedation, treatment plans, prescribing, referrals, recalls, collecting fees


NHS pensions, universities, armed forces, staff auto-enrolment


Practice ownership

Business continuity, business plans, buying, selling, renting, leases, planning permission, practice finances


Advice, child protection, online training, seminars


We may record telephone conversations that are advisory in nature to offer you additional security, resolve complaints and improve our service standards. Conversations may also be monitored for staff training purposes. You will be alerted to this when you call.